VP Hi Tech Operations

2 weeks ago


Manila, National Capital Region, Philippines Genpact Full time

Genpact National Capital Region, Philippines

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Vice President, Hi Tech Operations

The Senior Operations Leader is responsible for the execution of all assigned operations, ensuring all the delivery centers meet customer and organizational needs. This position provides leadership and management to Hi-Tech client's staff and actively gives to operational targets as well as business decisions. And will have a tactical approach to Customer Care, People Management, Quality Management, Workplace Planning, Mentoring, Development and Training.

Responsibilities

Collaborate with senior management as it relates to business growth, strategy, and operational planning.

Take a lead and work with digital teams to introduce breakthrough technology solutions (Eg: RPA) into existing operations.

Lead global operations to achieve/exceed P&L expectations.

Ability to lead large teams across multiple locations & be able to assimilate & encourage cultural diversity.

Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

Lead knowledge design, implementation & support for complex domain. Monitor & review solution implementation process in a reciprocal manner.

Collaborate for new deal process including solutioning, pricing, due diligence, transition, and stabilization.

Be responsible for the way in implementing new technologies in operations and display executive presence.

Be a senior partner concern point for resolving customer & internal issues.

Maintain & grow excellent customer relations – focus on improving NPS.

Qualifications we seek in you

Minimum Qualifications

Graduate from reputed University.

Prior Experience in banking domain / industry

Ability to engage senior client management on offerings, emerging issues in focus sectors, lead project scope discussions and provide insightful recommendations.

Experience demonstrating Digital and Analytics to drive the service line

Process transformation experience

Experience of leading a span of min of 500+

Preferred qualifications / Skills

Outstanding negotiation, interpersonal, verbal, and written communication skills.

Measurable experience in leading and growing profitable voice contact center operations and BPO services.

Subject matter authority contacts center operations in various industries, such as banking, insurance, healthcare, technology, retail etc.

Demonstrate working knowledge of lean six sigma framework to drive continuous performance improvement.

Analytical problem-solving skills with an outstanding attention to detail.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
National Capital Region, Philippines 1 daraw nakalipas

National Capital Region, Philippines 1 daraw nakalipas

Vice President - Operations Manager - Trade and Loans OperationsCash Asset Management – Operations Lead, Vice PresidentAVP - Fieldglass Senior Business Analyst, Supply Chain Operations (Hybrid)Global VP of Operations (Sales Programs)Vice President Technical Operations (Aircraft Engineering and Maintenance)Change the Bank Project Manager for Regulatory Operations - Vice President
#J-18808-Ljbffr
  • Operations Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Tech Mahindra Full time

    Operations Manager (Fraud Management) | BPOCandidate must possess at least a Bachelor's/College Degree in any field.With at least 5 years of experience as an operations managerExposure to banking and finance program who understands o processes such as fraud management, trust and safety in a local setup.Applicants must be willing to work onsite in Eastwood,...


  • Manila, National Capital Region, Philippines Tech Mahindra Full time

    Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functionsImplement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceDrive...


  • Manila, National Capital Region, Philippines Tech Mahindra Full time

    Associate Operations Manager - Eastwood, QC (w/ Collections experience)Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functionsImplement and oversee the quality of deliverables and manage team...


  • Manila, National Capital Region, Philippines Tech Mahindra Full time

    We are seeking an experienced Operations Director to oversee our telecommunications account. In this role, you will be responsible for leading the operations teams, optimizing processes, and ensuring the delivery of exceptional service to our telecommunications clients. If you are a strategic thinker with a strong background in operations management and a...

  • Operations Team Lead

    2 weeks ago


    Manila, National Capital Region, Philippines Tech Mahindra Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.• Provide excellent customer service and determine the needs of the client.• Implement and oversee the quality of deliverables and manage team relationships...

  • Banking and Finance

    2 weeks ago


    Manila, National Capital Region, Philippines Tech Mahindra Full time

    Banking and Finance | Operations Delivery Head Banking - Business (Banking & Financial Services) Bachelor's Degree holder preferably with post graduate degree (MBA/MA or equivalent) With 15 years experience in the field and at least 10 years of management experience with proven leadership skills, has had P&L responsibility, and managed projectsDirectors...

  • Transition Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Tech Mahindra Full time

    Excellent communication and interpersonal skills7-10 years of experience in transitions / project management or equivalentAt least 1-2 years operations experienceGraduate / MBA with project management experience, preferably pertaining to process migrationWorking knowledge of Six SigmaExperience with pre-sales / post-sales support (C-Level interface),...


  • Manila, National Capital Region, Philippines Tech Mahindra Full time

    Should have supervisory experience in an accounting/auditing firm with exposure in due diligence and mergers & acquisitions.Excellent in financial analysis, including financial modeling, due diligence, valuation skills, and risk assessment.Superior spreadsheet skills and a working knowledge of Microsoft ExcelAbility to think critically and strategically,...

  • Eastwood, QC

    2 weeks ago


    Manila, National Capital Region, Philippines Tech Mahindra Full time

    Eastwood, QC - Project Manager - Transition | Service DeskEngage business lines to understand migration requirementsDevise detailed project plans to execute migrationsCoordinate with various teams to ensure deliverables are metEscalate issues in a timely manner and suggest alternative approachesPartner with the business to ensure smooth execution of...


  • Manila, National Capital Region, Philippines Tech Mahindra Full time

    5+ years as a client/customer-facing project lead, managing teams and working directly with senior stakeholdersProven track record in project deployment, with the ability to manage complex projects from inception to completionEnjoys being a lead - from a day-to-day perspective, you'll work in small teams with executive support and own end-to-end execution of...

  • Eastwood, QC

    2 weeks ago


    Manila, National Capital Region, Philippines Tech Mahindra Full time

    College Graduate in Any Field; Preferably of Human Resources related courseMinimum of 10 years' experience as HRBP with at least 2-3 years at Sr. Manager/Associate Director/Director capacityWorking knowledge in key facets of HR Management (Employee Relations, Labor Relations, C&B, Health & Safety, Data Management, Engagement and etc.)Extensive knowledge and...

  • VP for Delivery

    2 weeks ago


    Manila, National Capital Region, Philippines JobFinder Spain Full time

    The VP for Delivery is responsible for ensuring that the group – a particular segment of Tech's Business Unit is meeting goals that contribute to the overall success of a company. Ensures that operations run smoothly and that people are productive. Designs policies, oversees customer service, and implements technology solutions . Leads and is...

  • Eastwood, QC

    2 weeks ago


    Manila, National Capital Region, Philippines Tech Mahindra Full time

    Eastwood, QC - Operations Associate Manager - Service DeskBachelor's Degree (any discipline) with 5-8 years of overall experience with primary experience in IT Infrastructure Management/ Support and in Enterprise Service Desk environment.ITIL (but not required) or an equivalent combination of education and experience Technical certification in the IT field...


  • Manila, National Capital Region, Philippines Tech Mahindra Full time

    Develop and maintain strong relationships with clients or stakeholders.Understand client needs and objectives to align our services and platform accordinglyServe as the primary point of contact for client communicationsManage and oversee the delivery of projects or servicesEnsure projects are completed on time, within budget, and meet or exceed quality...


  • Manila, National Capital Region, Philippines Tech Mahindra Full time

    Security (Information & Communication Technology) Full time Add expected salary to your profile for insights To efficiently undertake, manage and execute Audit engagement activities providing independent audit opinions to the business:Audit Assignments (Planning)Assist HOD in identifying & planning audit & monitoring of the high risk activities Initiating...

  • VP - HR & Admin

    2 weeks ago


    Manila, National Capital Region, Philippines Lhoopa Inc. Full time

    Management - Internal (Human Resources & Recruitment) Full time Add expected salary to your profile for insights Lhoopa, Inc. is looking for a VP of People to join our teamOur VP of HR & Admin needs to have passion for performance and people growth as this role will navigate complex issues of a high-growth start-up, and champion results-oriented approach...


  • Manila, National Capital Region, Philippines FWD Group Management Holdings Limited Full time

    VP, Head of Agency Strategy & Administration VP, Head of Agency Strategy & Administration FWD Group Management Holdings Limited Manila, Philippines VP, Head of Agency Strategy & Administration FWD Group Management Holdings Limited Manila, Philippines Posted 3 days ago Permanent Competitive VP, Head of Agency Strategy & Administration About FWD Life...

  • Facilities Manager

    2 weeks ago


    Manila, National Capital Region, Philippines PUREGOLD PRICE CLUB INC. Full time

    The Facilities Manager is accountable for the entire management of services and processes that support Store Operations on engineering concerns. Ensures the most suitable working environment for its employees and their activities and focusing on the use of best industry practices to improve efficiency of operating costs whilst increasing...


  • Manila, National Capital Region, Philippines Genpact Full time

    Genpact National Capital Region, Philippines With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the...


  • Manila, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full time

    Select how often (in days) to receive an alert: Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most...