VP for Delivery

1 week ago

Manila, National Capital Region, Philippines JobFinder Spain Full time

The VP for Delivery is responsible for ensuring that the group – a particular segment of Tech's Business Unit is meeting goals that contribute to the overall success of a company. Ensures that operations run smoothly and that people are productive. Designs policies, oversees customer service, and implements technology solutions . Leads and is accountable for managing the group's financials (PnL) and delivering the vision for the company on identifying the best methodologies, tools, and organizational model for Tech services . Leads with an analytical and strategic mind and has a broad knowledge of the business.

This is a hybrid role with office address in BGC, Taguig.

KEY RESPONSIBILITIES

  • Formulates business strategy with others in the executive team.
  • Establish and align the group's direction to the company's technical vision and lead all aspects of the group's development.
  • Manages contracts and relations with customers, vendors, partners, and other stakeholders.
  • Leads collaboration with the other business units to find the balance between user needs and business goals.
  • Aligns and oversees the implementation of technology solutions throughout the organization .
  • Builds strategic partnerships with clients and key stakeholders to establish a strong foothold in their core business thereby gaining access to business growth.
  • Builds a strong solution and technical delivery team ; works with product teams to plan & manage capacity and utilization to effectively support a large suite of solutions for clients with diverse industries.
  • Oversee expenses and budgeting to help the organization optimize costs and benefits. Manage start-up costs and finances of the business unit through efficient financial management.
  • Develops processes , procedures, policies, SLAs, and KPIs aligned to the different business units' needs.
  • Reviews SLAs across all engagements.
  • Create a harmonious working environment, train, and mentor staff, and motivate all team members to perform efficiently.
  • Continuously innovate and refine processes & tools to maximize the effectiveness and efficiency of the team.
  • Ensures delivery processes are optimized, continually improved, and consistent across the team.
  • Provides effective leadership to the management team, retains talent to achieve strategic goals, and provides regular feedback on performance and competencies.
  • Proactively identify new and emerging technology solutions to support business excellence.
  • Incorporates existing enterprise technology standards, security, and capabilities into solutions as applicable.
  • Explore and analyze market trends and identify new opportunities in the assigned region.
  • Mentors and motivate teams to achieve productivity and engagement.
  • Designs policies that align with the overall strategy.
  • Implements efficient processes and standards
  • Evaluate risk and lead quality assurance efforts.
Requirements
  • At least graduate with a Bachelor's or Master's Degree in IT, Computer Science, Engineering, or any related course
  • At least 10+ years of experience managing/leading teams, including managing leaders in the IT industry.
  • At least 8+ years of experience leading and delivering large, complex customs development projects and managed services delivery agreements (contract obligations), including oversight of strategy/technical roadmap, financials/budget, contract deliverables, relationships, and vendor management.
  • At least 5+ years of experience driving innovations/initiatives from ideation and strategy development to design and execution
  • Proven end-to-end technical/functional product life-cycle management for applications and platforms
  • Proven experience as Head of IT Operations and IT Service Delivery
  • Strong experience in implementing IT systems
  • At least 5 yrs of experience in Software Development
  • A Solutions Architecture background is a plus.
  • Demonstrated success in driving growth and full ownership of PnL.
  • Strong Business Acumen/Value Chain - Proficient
  • IT Service Operations or IT Service Management- Proficient
  • IT Literacy around Applications and Systems- Proficient
  • Operational Excellence- Proficient
  • SDLC and Software Development - Proficient
  • Project Management Professional Certified (PMP)
  • Program Management Professional Certified (PgMP) is a plus
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