Learning & Development Lead/Specialist for Awesome CX by Transcom

Training & Development (Human Resources & Recruitment)

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a Learning & Development Lead/Specialist for our Awesome CX by Transcom Davao site. This role will focus on designing, delivering, and evaluating Learning & Development initiatives that contribute to operational performance, organizational effectiveness & transformation, and build confidence and capability in the organization.

Join our Awesome CX by Transcom Family as a Learning & Development Lead

• Facilitate Leadership Development workshops and other learning initiatives included in the programs offered by the Learning and Development Team
• Partner with leaders in identifying current or potential gaps and design interventions such as leadership effectiveness workshops, team-building sessions, and other stand-alone courses for professional and personal leadership development.
• Drive ACX Transcom's talent development framework and ensure alignment with the initiatives thru implementation of development programs using various methodologies and technology.
• Ensure all content and delivery methods (both delivery and supporting materials) drive the desired behaviour and mindset shift as well as building competence, confidence, and knowledge.
• Collaborate with other L&D Specialist/s on learning needs analysis, provide guidance on course development, execute the delivery and certification, and evaluate effectiveness to ensure the practical application of learning.
• Create and/or conduct follow-through activities for workshops or other learning initiatives offered by the Learning and Development Team.
• Promote attendance and participation in Learning and Development programs through different platforms e.g. cross-group meetings, townhalls, etc.
• Prepare and publish timely and accurate reports for internal and external stakeholders as needed.
• Work on Learning and Development projects assigned by the Learning and Development Manager.
• Perform training administrative functions and other related tasks, as assigned.

What we are looking for:

To be successful in this role you must...

• College graduate of any 4-year course
• 1-2 years of organizational and leadership development or related experience in a BPO environment.
• 1-2 years coaching experience
• Professional Qualifications / Specific Knowledge: Thorough knowledge and skills in Facilitation, Presentation, and Classroom Management (both Brick-and-Mortar and Virtual).
• Information Technology: Sufficiently competent in Google Docs, and Sheets. Slides, Forms, and other Google for Work applications;
• Language: Strong verbal and written communication skills
• Able to adjust to different working environments.

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn't equal perks We've got great amenities, suited to every need. You'll be hard pressed to find a company that doesn't say they have great culture, so what makes us different?

At Awesome CX by Transcom, we want to take care of our greatest assets, our people We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is "good vibes". We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of "Keeping It Real" we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other's differences, whether that is by honoring a cultural holiday or celebrating Pride month

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is "Do the right thing". We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder After all, what's life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom's cool-ture.

Work doesn't have to be boring... We bring the fun to the workplace...

• Life size chess board
• Dance and yoga studio
• Pingpong tables
• Cafes

Our teams are more like family. That's in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there's so much we have to offer to bond our team together.

Year end party - honestly, we can't even explain it. You'd have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they're welcome. Just think about it - bring your dog to work every day, everyday

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members' birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients' business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients' business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

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Perks and benefits

Medical

Miscellaneous allowance

Education support

Loans

Sports (e.g. Gym)

Parking

Vision

Child Care Center, Scholarship Program, Retirement

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