Marketing Coordinator

Marketing Communications (Marketing & Communications)

Full time

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Marketing Coordinator for Awesome CX by Transcom - Davao City

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a Marketing Coordinator (Email Marketing) for our Davaosite. This role will focus on enhancing our email marketing efforts, supporting various teams with email-related tasks, and co-managing paid digital media campaigns.

Join our Awesome CX by Transcom Family as a Marketing Coordinator

Responsibilities:

1. Email Briefs:
○ Develop comprehensive email briefs for the creative team, summarizing key details such as target audience, email goals, relevant product categories (e.g., travel, wedding), and insights to enhance performance.
○ Work closely with cross-functional teams to understand their email requirements and provide guidance on effective email strategies.
2. Customer Journey Support:
○ Assist in the implementation of customer journeys by updating existing and creating new lifecycle programs in our email platform, Iterable.
○ Collaborate with internal stakeholders to ensure seamless integration of email campaigns within overall marketing strategies.
3. Team Collaboration:
○ Support product, partner, and brand teams with their email campaigns by facilitating effective briefings and coordinating email schedules.
○ Act as a liaison between teams and the creative department, ensuring smooth communication and execution of email requests.
4. Reporting and Quality Assurance:
○ Update weekly email reports in Google Sheets, providing insights into key performance indicators.
○ Perform quality assurance (QA) checks on all emails, landing pages, and articles to identify and rectify errors or issues before deployment.
○ Data QA - Look for major inconsistencies when reviewing performance numbers
5. Coupon Code Management:
○ Create and manage coupon codes for various promotional campaigns, ensuring accuracy and alignment with marketing strategies.
6. Push Notifications and SMS:
○ Set up weekly push notifications and SMS messages, collaborating with relevant teams to ensure timely and effective communication.

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What we are looking for:

To be successful in this role you must...

• Proven experience in email marketing, preferably in a marketing or creative environment.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Detail-oriented with a commitment to delivering high-quality work.

Nice to have:

• Understanding of email segmentation, such as targeting a specific audience with a unique email experience
• Familiarity with email marketing platforms, such as Iterable.
• Familiarity with setting up automated email campaigns.

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn't equal perks We've got great amenities, suited to every need. You'll be hard pressed to find a company that doesn't say they have great culture, so what makes us different?

At Awesome CX by Transcom, we want to take care of our greatest assets, our people We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is "good vibes". We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of "Keeping It Real" we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other's differences, whether that is by honoring a cultural holiday or celebrating Pride month

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is "Do the right thing". We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder After all, what's life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom's cool-ture.

Work doesn't have to be boring... We bring the fun to the workplace...

• Life size chess board
• Dance and yoga studio
• Pingpong tables
• Cafes

Our teams are more like family. That's in large part due to our team building events and off-site excursions. From fun happy hours after work, to amazing sightseeing trips, there's so much we have to offer to bond our team together.

Year-end party - honestly, we can't even explain it. You'd have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they're welcome. Just think about it - bring your dog to work every day, every day

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members' birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients' business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients' business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Perks and benefits

Medical

Miscellaneous allowance

Education support

Loans

Sports (e.g. Gym)

Parking

Vision

Child Care Center, Scholarship Program, Retirement

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