Customer Service Representative I Davao I URGENT HIRING

2 weeks ago

Davao City, Davao, Philippines Awesome CX by Transcom Full time

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a Customer Service Representative (CSR) for our Awesome CX by Transcom Davaosite. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Join our Awesome CX by Transcom Family as a Customer Service Representative (CSR):

  • CSR's main task is to offer a full range of customer service to assigned client/s, by phone, fax, chat, and/or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls), chat and/or email. The offered customer service should be of highest quality - accurate, polite, and competent.
  • CSR's work duties can as well include data input to client/s' programs and other back office (BO) tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.
  • Additional responsibilities may be added as the needs of the business change and expand

People

  • Be open and receptive to constructive feedback from leaders and other CSR's. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
  • Help to keep motivation high by being supportive to your colleagues.
  • Take full responsibility and the required action for assigned tasks.

Performance

  • Understand, meet, and exceed targets set by clients/projects.
  • Propose motivational activities.
  • Propose ideas for continuous improvement.
  • Meet or exceed all attendance minimums.
  • Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)
  • Zero justified complaints
  • To complete self-training through the use of the Intranet.

Quality

  • Have a clear understanding of quality expectations for the different clients and projects.
  • Improve the quality of your work on a daily basis by learning and implementing new skills with help from leaders and other CSR's

Process integrity

  • Be actively involved in problem-solving and propose improvements to processes.
  • Implement and respect Awesome CX by Transcom standard practices.

What we are looking for:

To be successful in this role you must...

  • At least Senior High School (SHS) graduate
  • With or without BPO/ call center experience (voice, chat, back office/ non-voice accounts),
  • Previous BPO/ call center experience is a plus
  • Above average business English communication skills
  • Possess a positive attitude
  • Have very good interpersonal skills (both written and oral)
  • Take ownership for quality, competence, and commitment.
  • Enjoy/thrive on autonomy within the franchise framework and be results focused
  • Be highly motivated and prepared to work hard
  • Have high personal energy and enjoy a lively environment
  • Be highly flexible and welcome change/improvements

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn't equal perks We've got great amenities, suited to every need. You'll be hard pressed to find a company that doesn't say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is "good vibes". We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of "Keeping It Real" we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other's differences, whether that is by honoring a cultural holiday or celebrating Pride month

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is "Do the right thing". We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder After all, what's life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom's cool-ture.

Work doesn't have to be boring... We bring the fun to the workplace...

  • Life size chess board
  • Putting green
  • Waterfalls
  • Dance and yoga studio
  • Pingpong tables
  • Cafes
  • Collaborative Workspaces
  • Dog friendly

Our teams are more like family. That's in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there's so much we have to offer to bond our team together.

Year end party - honestly, we can't even explain it. You'd have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they're welcome. Just think about it - bring your dog to work every day, everyday

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members' birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face

Job Types: Full-time, Permanent

Pay: Php15, Php21,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Transportation service provided

Schedule:

  • 8 hour shift
  • Holidays
  • Overtime
  • Shift system

Supplemental pay types:

  • 13th month salary
  • Overtime pay
  • Performance bonus

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