Supply Chain Analyst

Purchasing, Procurement & Inventory (Manufacturing, Transport & Logistics)

Supply Chain Analyst for Awesome CX by Transcom - Davao City

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a Supply Chain Analyst for our Awesome CX by Transcom Davaosite. This role will focus on the end-to-end Order Management of retail and international customer orders, including order entry/approval, issue resolution, communication with internal partners, DC, and customers. Responsibility for on-time fulfillment of customer orders.

Join our Awesome CX by Transcom Family as a Supply Chain Analyst

Key areas of Responsibility

● Own end-to-end Order Management of retail and international customer
orders, including order entry/approval, issue resolution, communication with
internal partners, DC, and customers. Responsibility for on-time fulfillment of
customer orders.
● Enable the preparation of shipment markings and documentation for international and domestic shipments including LOT/Packing Lists as required
by retailers, Commercial Invoices (CI) and Shippers Letter of Intent (SLI) for
international shipments, NAFTA/USMCA documents and Dangerous Goods
Declaration (DGC) per IATA International air or International Maritime Organization (IMO) form for ocean shipments.
● Ensure all shipments adhere to retailer requirements as required by
shipping/routing guides.
● Maintain KPI reporting, review feedback, and trends with Internal and External partners.

• Maintain key operational reports, lead weekly Fulfillment meeting and
  flag roadblocks to larger team for resolution.
• Review and document penalties/charge backs incurred from retail
  partners.
• Work with 3PL and internal partners to and dispute and reverse
  penalties/charge backs where merited.

● Participate in set and testing of EDI connections with vendor partners.
● Collaborate with internal and external partners to support 3rd party (Amazon, QVC) sales channels including reviewing replenishment plans and initiating shipments to 3rd party sites

● Support operational Month-End activities
● Reconcile and code invoices related to transportation and 3PL operations.
● Perform other tasks and projects as needed
● Adhere to Kate Somerville quality procedures and health / safety standards

What we are looking for:

To be successful in this role you must...

• Logistic expert and Procurement experience
• Good verbal and written communication skills/ Proficiency in English Language
• Knowledgeable in NetSuite (ERP system) standard

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn't equal perks We've got great amenities, suited to every need. You'll be hard pressed to find a company that doesn't say they have great culture, so what makes us different?

At Awesome CX by Transcom, we want to take care of our greatest assets, our people We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is "good vibes". We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of "Keeping It Real" we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other's differences, whether that is by honoring a cultural holiday or celebrating Pride month

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is "Do the right thing". We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder After all, what's life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom's cool-ture.

Work doesn't have to be boring... We bring the fun to the workplace...

• Life size chess board
• Dance and yoga studio
• Pingpong tables
• Cafes

Our teams are more like family. That's in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there's so much we have to offer to bond our team together.

Year end party - honestly, we can't even explain it. You'd have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they're welcome. Just think about it - bring your dog to work every day, everyday

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members' birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients' business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients' business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

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Perks and benefits

Medical

Miscellaneous allowance

Education support

Loans

Sports (e.g. Gym)

Parking

Vision

Child Care Center, Scholarship Program, Retirement

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