Customer Care Specialist

2 weeks ago


Davao City, Davao, Philippines Premier Heavy Equipment, Inc. Full time
  • Maintain contact with clients to obtain customer feedback regarding product/service quality.
  • Assist clients in resolving issues and complaints concerning purchased products or services.
  • Build and establish good work relationships with clients to facilitate increased patronage and revenue.
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
  • Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance.
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards.
  • Develop and optimize support and service processes, tools, and systems.
  • Conduct price and contract negotiations with clients to establish contract details and attain a profit margin.
  • Oversee all post-sales services provided to clients to ensure customer satisfaction.
  • Provide periodic reports to management on all after-sales activities.
  • Ensure compliance with all general and company policies when carrying out job duties.
  • Graduate of any four (4) year course or business-related course
  • Preferably with experience in handling after-sales concerns
  • Proficient in MS Office Application
  • Has critical thinking skills with a focus on issue resolution and customer satisfaction
  • Ability to deal with client's concerns through phone calls
  • Self-motivated, can work independently
  • Fresh graduates are welcome to apply
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Care Specialist?

Do you have customer service experience?

How many years' experience do you have in the BPO industry?

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