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Account Manager

2 months ago

Metro Manila, Philippines Private Advertiser Remote Work Freelance Full time

JOB OBJECTIVE:


To build and maintain strong relationships with clients while achieving business objectives. The primary goal of an account manager is to ensure customer satisfaction and retention by providing exceptional service, identifying opportunities for growth, and delivering solutions that meet or exceed client expectations. Be responsible for developing account plans, setting goals, and tracking progress, as well as collaborating with internal teams to ensure clients' needs are being met. Overall, the objective of an account manager is to drive revenue and growth for the company by building and maintaining long-term client relationships.

MAJOR FUNCTIONS 

Understand our client's business goals and develop effective solutions in collaboration with company’s other business units Meet client requests and identify crucial opportunities for client growth Build, maintain, and foster long-term relationships with our key clients Create account project briefs, including timelines, and communicate client demands to the creative, talent, and events team Resolving complaints and keeping track of all processes that pertain to the client’s requests Advocates as the client’s representative of the company to ensure that their demands are met with a focus on improving the customer experience Delegate specific tasks to individual team members; monitor the progress of each account in liaison with an assigned project manager, respectively Manage multiple projects throughout their life cycles and provide clients with detailed weekly/monthly/quarterly reportsDeliver our creative projects on time and within the specified budgetCreates cost estimates swiftly in coordination with other managers and management.Champion end-to-end projects cycle and sales funnel from lead generation to lead retention and developmentUpsell and cross-sell company’s products to both existing and new clients