Account Manager

4 days ago


Metro Manila, Philippines Prima PMI Pty Ltd Full time

Prima PMI is not your ordinary print manufacturing facility. We are a dynamic and creative team where we move fast and are passionate about delivering high quality and high standards to our customers.  

With our production facility headquartered in Melbourne, Australia, we expanded our operations to the Philippines in 2024, and our team continues to grow As we continue to expand, we are looking for a talented Account Manager to join our remote team.

A little about the role

In this position, you will have the opportunity to engage with our diverse global customer base and own relationships with the brands we partner with. You'll team up with our seasoned Senior Account Manager to build bridges, close deals and make meaningful relationships with our valued clients.

Wondering what a typical day at Prima PMI looks like? Here's a glimpse:

Collaborating with our Senior Account Manager to discuss strategies with our accounts Working with the CS team to share feedback with Production and escalating issues if required.Engaging in meetings with our partners to discuss their business needs, our performance, growth opportunitiesReviewing cross sell opportunities and new products to help support client growth .Reviewing data and growth rates against forecasts and having meetings to discuss trendsNavigating escalations and finding resolutions for the clientsAdvocating for the clients with Production and QC TeamsReviewing SLA and quality performance for accounts 

Qualifications and Skills:

A customer-first attitude honed through experience in a bustling customer service environment.Proven ability to forge robust and meaningful relationships with clients and colleagues alike.A knack for problem-solving coupled with adept multitasking skills to effectively prioritise tasks.Ability to see cross sell and upsell opportunities and a drive to grow the profit abilities of the accountsProficiency in Microsoft Office suite and CRM software, ensuring seamless navigation of essential tools.Previous experience in the world of Print - (not essential but advantageous)Flexibility to accommodate occasional meetings outside of standard business hours to cater to our international partners needs.

What We Offer:

Competitive salary and benefits package.Opportunity to work with a leading Australian printing company.Professional growth and development opportunities.A collaborative and supportive work environment.

How to Apply: If you are a dedicated and experienced customer service professional looking to take on a leadership role, we would love to hear from you. Please send your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.

Join Prima PMI and be part of a team that values excellence, innovation, and customer satisfaction



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