Customer Experience Associate I

4 months ago

Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Ability to perform in an analytical and operational process.
  • Entry-level position with limited requirements for licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a close degree of supervision.

Functional Knowledge

  • Has basic skillset in a range of processes, procedures, and systems.

Business Expertise

  • Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
  • Impacts a team through quality of the services and information provided.
  • Follows standardized procedures and practices and receives close supervision and guidance.
  • For consistency, methods and tasks are described in detail.

Leadership

  • Has no supervisory responsibilities.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
  • Has limited opportunity to exercise discretion.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized.
  • Communicates in a warm and empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

  • Customer Experience Associate II

    4 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate IV

    2 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate III

    3 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    5 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform in an analytical and operational process. Entry-level...

  • Supervisor, Customer Experience

    4 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Manager, Customer Experience

    3 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate IV

    1 month ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Medical Benefit Review Services Associate I

    1 month ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    4 weeks ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Bill Review Services Associate I

    4 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Supervisor, Customer Experience

    2 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate II

    5 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains...

  • Customer Experience Associate II

    5 months ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Job Track Description:Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience.General ProfileExpands skills within an analytical or operational process. Maintains appropriate...

  • Customer Experience Associate II

    4 months ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Join our team at Conduent and play a crucial role in delivering essential services for Fortune 100 companies and various governments. By being part of our culture, you'll have the chance to grow, make an impact, and be recognized for your individuality.Job Description:Perform business support or technical tasks utilizing data organization and coordination...

  • Customer Experience Associate II

    4 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Job Title: Business Support Specialist Company: [Company Name] Job Summary This role is responsible for providing business support and technical work, utilizing data organizing and coordination skills to drive business outcomes. Key Responsibilities Perform tasks based on established procedures and guidelines. Expand skills within...

  • Customer Experience Associate II

    3 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Job Title: Business Support Specialist Company: [Company Name] Job Summary This role is responsible for providing business support and technical work, utilizing data organizing and coordination skills to drive business outcomes. Key ResponsibilitiesPerform tasks based on established procedures and guidelines. Expand skills within analytical or operational...

  • Integrated Marketing Analyst I

    1 month ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Accounting Services Analyst I

    2 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Transaction Processing Associate I

    4 months ago

    Cebu City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • IT Operations Analyst I

    4 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...