Customer Experience Associate I

1 week ago


Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time
Job Description: Perform business support or technical work using data organizing and coordination skills. Apply experience and skills to complete assigned work. Work within established procedures and practices with close supervision. Has basic skillset in a range of processes, procedures, and systems. Supports company goals by understanding team integration for best outcome. Impacts a team through quality of services and information provided. Follows standardized procedures and practices with close supervision and guidance.

Responsibilities:

* Assess calls to provide service immediately, be transferred, or require follow-up for client resolution.
* Identify customer needs by referring to case notes and examining each as a specific case.
* Perform routine call center activities concerning business products and services.
* Use standard scripts and established guidelines to meet SLAs.
* Provide customers with specialized information.
* Communicate in a warm and empathetic manner.
* Gather all necessary information to update the database.
* Escalate issues to senior levels based on complaints or concerns.
* Explain company policies to customers.
* Perform other duties as assigned.
* Comply with all policies and standards.

Equal Opportunity Employer: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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