Customer Experience Associate I
1 week ago
Responsibilities:
* Assess calls to provide service immediately, be transferred, or require follow-up for client resolution.
* Identify customer needs by referring to case notes and examining each as a specific case.
* Perform routine call center activities concerning business products and services.
* Use standard scripts and established guidelines to meet SLAs.
* Provide customers with specialized information.
* Communicate in a warm and empathetic manner.
* Gather all necessary information to update the database.
* Escalate issues to senior levels based on complaints or concerns.
* Explain company policies to customers.
* Perform other duties as assigned.
* Comply with all policies and standards.
Equal Opportunity Employer: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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