Collections Account Representative

3 months ago


Metro Manila, Philippines Wells Fargo Philippines Full time

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systemsApply knowledge when communicating with delinquent customersSeek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balancesPerform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquencyReceive direction from supervisors, and escalate questions and complex issues to Account Resolution individualsInteract with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

 

Required Qualifications:

6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education

 

Desired Qualifications:

Experience in Account Resolution, Collections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, educationCompleted 2nd year College Level (no back subjects)Experience in a voice process1+ year of Collections or Sales experienceFlexible with work hours, schedule and arrangementWilling to work in Mc Kinley Hill, Taguig City

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