Service Desk Associate

We are looking for Service Desk Associates who will provide first level of end-user support via telephone and chat conversations by diagnosing and resolving VPN, hardware, applications, and operating systems issues. This role is open to fresh graduates and with relevant experience. RESPONSIBILITIES:Ensure customer satisfaction by responding to calls and...

We are looking for Service Desk Associates who will provide first level of end-user support via telephone and chat conversations by diagnosing and resolving VPN, hardware, applications, and operating systems issues. This role is open to fresh graduates and with relevant experience. RESPONSIBILITIES:Ensure customer satisfaction by responding to calls and...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

Front Desk AssociateVarious Sites, PhilippinesReporting to Front Desk Supervisor Acquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic,...

I. PURPOSEThe 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case update andresponsible for monitoring support tickets from creation to closure. Focuses on improving the efficiency of support services and meeting SLAs.II. DUTIES AND RESPONSIBILITIESResponsible and Accountable for Incident and Service Request...

I. PURPOSEThe 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case update andresponsible for monitoring support tickets from creation to closure. Focuses on improving the efficiency of support services and meeting SLAs.II. DUTIES AND RESPONSIBILITIESResponsible and Accountable for Incident and Service Request...

Job Summary: A front desk associate is a central point of walk-in clients, managing all customer interactions through lounge. Their primary purpose is to offer customers efficient and effective technical support, customer service and sales assistance. Customer Service is both a type of job and a set of job skills. As a job, customer service professionals...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

GENERAL PURPOSE OF THE JOB: The Front Desk Associate is responsible for delivering efficient customer service to company clients, visitors, and other stakeholders of PHC by providing guest services, and assistance, and attending to queries and concerns. The incumbent also provides office administrative support to the Immediate Superior when needs...

Job Role: IT Service Desk - SME Key skills:Proficient in English (Read + Write + Speak) and customer centricleadership skills and should have maged the role before Very strong in technical Knowledge and support the team on the ground. Should be very stong with process knowlege.Should be stong in people management.Srong knowledge on OS related issues and...

Job Responsibilities: Provide user support via Phone, Email and ServiceNow automated ticket channelsTrack, categorize, prioritise, and monitor all incidents and request reported to the Service CentreMonitoring call volumes and trends to identify potential major incidents and problemsUpdating users on the status of their incidents and requests as they...

The IT Service Desk Specialist will be the central point of contact between end-users and is responsible primarily for initial diagnosis and triage of incidents and service requests tickets alongside events monitoring, account management, on boarding and off boarding support. Must be able to prioritize incidents effectively and escalate to the correct...

Position RequirementsMUST Have have Good English Communication and Conversation Skills (Verbal and Written) MUST have a Great Customer Handling Skills Good Probing Skills and demonstrated Empathy skills Customer Service OrientatedHighly self-motivated and directedCapable of Multitasking in a high pace environment, effectively and efficientlyAbility to...

Job Type: PermanentSchedule: ShiftingWork Setup: 100% OnsiteWork Location: McKinley, Taguig City Service Desk Analyst:· Accurately identifying, repairing, resolving, and documenting end user technical issues regarding /desktop technical support and requests, printers, applications, mobile issues,· Hands-on role where expected to provide 1st line IT...

Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

Location: Philplans Corporate Center | Penthouse Floor (BGC, Taguig City)Set Up: Work Onsite (Mondays to Friday)Schedule: Night Shift/Graveyard (8PM - 5AM)Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN...

One of Drake International Philippines partner, a dental care industry is currently hiring of a Front desk receptionist/ Dental receptionist.Role and responsibilities:The Front Desk Associate is responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, inventory...

Level 2 Service Desk acts as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs) Responsibilities• Desktop operating system maintenance, troubleshooting, and diagnosis•...

Position: Customer Service Associate (Medical Related)Job Qualification:Computer LiterateMedical Allied Course Graduate/ College LevelWith Technical Knowledge of Medical TerminologiesJob Description:Greeting customers in a friendly, professional manner using the suggested script.Answering telephonic and e-mail inquiries in a timely manner.Supply individuals...

We offer an opportunity to become part of our high performing team with a passion for technology and customer experience.The Technology support Service Desk is responsible for supporting the global organisation and performs as a entry point for the reporting of all incidents and service requests as well as supporting users in "How To" queries. Also provided...