Front Desk Associate

6 days ago

Manila, National Capital Region, Philippines Acquire BPO Full time

Front Desk Associate
Various Sites, Philippines
Reporting to Front Desk Supervisor

Acquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

As Front Desk Associate, you are responsible in ensuring that all visitor, employee, and related personal information are kept and handled in accordance with existing company policies and regulatory laws on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

As an accomplished Front Desk Associate, you will serve as an effective gatekeeper, providing administrative support as appropriately guided by Front Desk Supervisor and Front Desk Concierge Support as well as reasonable relevant requests by Corporate members in a well-organized and timely manner, which to include coordinating travel ground transportation requirements and accommodation requests of visitors and clients.

To be specific, but not all inclusive, you will:

Act as the point of contact between the management and internal/external staff/clients.Create and route correspondences as required by Executives and corporate staffProvides exceptional client services – make travel arrangements (flight bookings, hotel bookings and transportations as well as other clients' requests)Provide support to HR Services by assisting in distributing ID cards, proximity access, and exemption pass' to onsite new hires/employeesMaintain confidentiality of all handled information and documentsAttends to Room Reservation requests promptlyDisplay a high regard and always demonstrate Acquire's ValuesEnsure that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy A BIT ABOUT YOU TrustworthyExemplary English speaking and comprehension skillHas great attention to details and accuracyHas great organizational and planning skills; able to multi-task in a high paced environmentGood judgment and decision making abilityConfidentHas initiative to drive changeQuick in analyzing and solving day to day challengesExceptional customer serviceHas high degree of professionalism WHAT SUCCESS LOOKS LIKE Zero security breach.Excellent feedback from employees, guests, visitors and clients.Achievement in duty with a high degree of accuracy, satisfaction and efficiency. WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhereImpact: Do, get it done, create impactPassion: Be positive, bring passion and energyTransparency: A transparent team can help each with other

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

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