Level 2 Service Desk

Level 2 Service Desk acts as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs) Responsibilities• Desktop operating system maintenance, troubleshooting, and diagnosis•...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you’ve got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill,...

Job Responsibilities: Provide user support via Phone, Email and ServiceNow automated ticket channelsTrack, categorize, prioritise, and monitor all incidents and request reported to the Service CentreMonitoring call volumes and trends to identify potential major incidents and problemsUpdating users on the status of their incidents and requests as they...

HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

Salary: 30,000php + HMO and Group Insurance (given after training) + 10k completion bonus (5k on 3rd month/5k on 6th month)Location: BGC TaguigSetup: Hybrid - 10 days onsite reporting per month. – With shuttle service (Manila only)Schedule: Shifting (Morning, Mid, Night)Qualifications:College Level/Vocational/Bachelors Degree of any course1-2 years solid...

Job Responsibilities:Will act as the first point of contact for customer end-users for all issues, inquiries, and requests.Provide first-level support, as necessary, and escalate to the SMEs (Subject Matter Experts) and/or the Level 3 (ex. system administrators) teams, as needed.The support will own and monitor the tickets from creation, escalating as...

HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you’ve got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

I. PURPOSEThe 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case update andresponsible for monitoring support tickets from creation to closure. Focuses on improving the efficiency of support services and meeting SLAs. II. DUTIES AND RESPONSIBILITIES Responsible and Accountable for Incident and Service Request...

Position RequirementsMUST Have have Good English Communication and Conversation Skills (Verbal and Written) MUST have a Great Customer Handling Skills Good Probing Skills and demonstrated Empathy skills Customer Service OrientatedHighly self-motivated and directedCapable of Multitasking in a high pace environment, effectively and efficientlyAbility to...

Job Role: IT Service Desk - SME Key skills:Proficient in English (Read + Write + Speak) and customer centricleadership skills and should have maged the role before Very strong in technical Knowledge and support the team on the ground. Should be very stong with process knowlege.Should be stong in people management.Srong knowledge on OS related issues and...

Key Responsibilities:   The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   The Field Services Technician is primarily responsible for:   Install, configure, and support new hardware and...

Key Responsibilities:   The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   The Field Services Technician is primarily responsible for:   Install, configure, and support new hardware and...

Salary: 30,000php + HMO and Group Insurance (given after training) + 10k completion bonus (5k on 3rd month/5k on 6th month)Location: BGC TaguigSetup: Hybrid - 10 days onsite reporting per month. – With shuttle service (Manila only)Schedule: Shifting (Morning, Mid, Night)Qualifications:College Level/Vocational/Bachelors Degree of any course1-2 years solid...

Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

Job Responsibilities:Will act as the first point of contact for customer end-users for all issues, inquiries, and requests.Provide first-level support, as necessary, and escalate to the SMEs (Subject Matter Experts) and/or the Level 3 (ex. system administrators) teams, as needed.The support will own and monitor the tickets from creation, escalating as...

The IT Service Desk Specialist will be the central point of contact between end-users and is responsible primarily for initial diagnosis and triage of incidents and service requests tickets alongside events monitoring, account management, on boarding and off boarding support. Must be able to prioritize incidents effectively and escalate to the correct...

Manage and provide effective guidance to a team of 15-20 Service Desk Engineers, delivering L1 IT support from head office and remotely Create an inspiring, motivational team environment with an open communication culture Monitor individual engineer performance against KPIs and agreed metrics Guide team members in meaningful professional development and...