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CS Front Desk Associate

3 months ago

Metro Manila, Philippines Federal Land, Inc. Full time

Job Summary: 

A front desk associate is a central point of walk-in clients, managing all customer interactions through lounge. Their primary purpose is to offer customers efficient and effective technical support, customer service and sales assistance. Customer Service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, it entails several qualities like active listening, empathy, problem solving and communication. 
 

Functional Duties and Responsibilities:

Attends to daily concerns of residents in a timely and professional manner. Provide clients with correct legible documents (i.e Statement of Accounts, Notices, etc.) to walk in clientsEnsure that proper action is given to all concerns and always find an alternative solution to resident's concernsMonitoring all incoming clients for the day and ensure that they have served the client in regards to their requests


Qualifications:

Graduate of Bachelor's degree in Hospitality/Tourism/Hotel Management or equivalentWith atleast 1 year of working experience in a client facing environment such as front reception in a hotel/property but still OPEN FOR FRESH GRADUATES.Must have pleasing personalityExcellent verbal and written communication skillsAmenable to work in Makati and/or PasayCan start ASAP