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IT Service Desk
2 weeks ago
Job Role: IT Service Desk - SME
Key skills:
Proficient in English (Read + Write + Speak) and customer centric
leadership skills and should have maged the role before
Very strong in technical Knowledge and support the team on the ground.
Should be very stong with process knowlege.
Should be stong in people management.
Srong knowledge on OS related issues and guide customer.
Strong in Analyzing all microsoft related issues and if required co-ordinate with vendor to resolve the issues.
Strong in analyzing the H/W related issues.
Strong knowledge in identifying the root cause of software issues.
working experience on ITMS tools ( ServiceNow , Remedy etc)
Stong Knowledge Mobile device and mobile OS knowledge
Should be able to identify the process improvements and advise L1 team.
Intraction with customer for weekly / daily / monthly meetings
Should take ownership and drive the things untill the closure.
Stong troubleshooting skills all type IT devices lated issues
Strong Knowledge on VPN technology
Good Knowledge on Remote tools ( Bomgar , team viewer , Remote desktop connection etc.)
Good knowledge on ITIL process
Adhering to the customer policies and process
Should be flexible for shift
Willing to work onsite
Relevant Experience: 2-3 years in IT Service Desk
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