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Chat Support Representative
2 weeks ago
Job Overview:
As a Chat Support Representative, you will be answering casual messages on a fantasy-based website. You have to be able to talk to customers about all kinds of topics. Some of our clients just want to have light conversations on relationships, routines, weather, work and culture. Your identity will be kept confidential and will not be known by customers because you will be assumed to be the person the customer is chatting with.
Job Responsibilities:
Responsible for delivering exceptional customer service through online chat interactionsPrepare engaging and interesting topics and respond to all incoming messages in a creative mannerCollaborate with team leads to ensure consistent and effective customer supportEnsure timely responses to incoming messages from external clients in accordance to guidelinesMeet and excel performance targets, including response time and chat volume goals in accordance to guidelinesQualifications/Skills:
Must have at least 6 months experience working in BPOMust have excellent English writing skills and without grammatical mistakes.Amenable to work onsite in McKinley (Intellectual Property Center, Upper McKinley Rd., BGC)Amenable to work on shifting schedulePerks and Benefits:
Guaranteed non-voice for an exclusive accountCompetitive Salary PackagePerformance Based Bonus (up to Php 10,000)All social guarantees and benefits as per the labor lawHMO coverage upon regularization (up to 120k coverage)-
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