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Chat Support Representative
4 months ago
Company: Callhounds Global BPO Corporation
Location: Eastwood City, Quezon City, Metro Manila
Position Type: Full-time
Shift Schedule: Shifting
Work Setup - Onsite
About the Company:
Founder and CEO of Callhounds Global, Harold Bautista brings a wealth of expertise in Business Process Outsourcing (BPO) and Offshore Staffing.
Established in 2020, Callhounds Global was founded to offer premier Outsourcing Services to a Fortune 500 Company headquartered in the US. Since then, the company’s impact has extended across the globe, with solutions benefiting renowned entities like Amazon, Honda Cars, LG, Transplace, Spectrum, and World Vision, among others.
Bolstered by a workforce of over 2000 professionals strategically positioned in key Service Delivery Centers in the Philippines, Callhounds Global’s exponential success exemplifies its commitment to excellence.
Mission: We strive to provide an excellent customer experience at every possible opportunity while creating endless value for our employees, clients, communities, and shareholders.
Vision: Our vision is to be your one-stop BPO solution provider for your business outsourcing needs.
Position Overview/Job Summary:
CHAT SUPPORT
Duties and Responsibilities:
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Performing other tasks as required by the client
• Regularly aiming to improve the quality of customer interactions
• Being a team player; having fun and working with a team to hit client targets
Requirements and Qualifications:
6 months – 1 year of chat support experienceKnowledgeable in E-Commerce accountsGood communication skills (English conversant)Amenable to work on an onsite shifting scheduleAt least high school graduate (Old Curriculum) or Senior High school graduateFresh graduates are also welcome to apply as long as with prior chat support experience