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PIONEERING ACCOUNT

3 months ago

Metro Manila, Philippines VXI Global Holdings B.V. (Philippines) Full time

RESPONSIBILITIES:

  • Respond to customer inquiries via chat.
  • Provide exceptional service to customers during each interaction
  • Address customer concerns and/or provide solutions
  • Adhere to all company guidelines regarding the delivery of service and support to customers
  • Escalate problematic customer issues to management according to standard operating procedures
  • Properly document each customer interaction according to company standard operating procedures
  • Maintain an excellent on-time attendance record (schedule adherence)
  • Adhere to company quality assurance guidelines and standard operating procedures
  • Act with the highest levels of integrity and professionalism in each customer interaction

     

    REQUIREMENTS:

    • Must have at least 1-year sales experience
    • Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions
    • No pending or existing DA case
    • No BPO experience needed