Level 1 Technical Support

Purpose StatementThe Technical Escalation Support Staff is responsible for delivering specialised technical and functional services to customers and third-party products and applications. Main AccountabilitiesTroubleshooting technical and high-end functional issuesManage and resolve escalated incidents within agreed time frames and processes to achieve...

Purpose StatementThe Technical Escalation Support Staff is responsible for delivering specialised technical and functional services to customers and third-party products and applications. Main AccountabilitiesTroubleshooting technical and high-end functional issuesManage and resolve escalated incidents within agreed time frames and processes to achieve...

Purpose StatementThe Technical Escalation Support Staff is responsible for delivering specialised technical and functional services to customers and third-party products and applications. Main AccountabilitiesTroubleshooting technical and high-end functional issuesManage and resolve escalated incidents within agreed time frames and processes to achieve...

Job qualifications:Candidate must be a graduate with Bachelor's Degree in Food Technology/ Nutritionist/ Biotechnology/ Science and Technology/ Chemistry or equivalent.Must be detail-oriented, team player, and goal-oriented.Will give effective technical support to the account development and customer service which includes product portfolio management,...

Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...

We are seeking a Technical Support Team Captain to lead our team, ensuring high-quality service delivery and efficient resolution of technical issues.Key Responsibilities:Technical Support:Assess incoming unassigned cases to determine priority and severity based on the Incident Management Impact and Urgency matrix.Ensure adherence to service level agreements...

Location: Quezon CityWorkset Up: HybridFUNCTION OF THE DEPARTMENT & MAIN PURPOSE OF THE JOBA Technical Support and Implementation Engineer will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solution implementations and support services for incidents or issues. The position...

RESPONSIBILITIES:Provides technical support function for IT-related issues across the CompanyCreates and maintains complete documentation relative to IT support via a ticketing system (Spiceworks, Jira, etc.)Communicates with internal and external stakeholders to enhance the understanding of the issues, and verify that an appropriate resolution has been...

Job DescriptionDetermines eligibility by comparing client information to requirementsAnswer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environmentsUtilize active listening and empathy skillsStrive to meet or exceed call center metrics and service...

Job Purpose:This role primarily provides L2 technical support to end user and store hardware/software to increase end user productivity, and to provide a great end user/customer experience.Responsibilities:Does incident resolution escalated by L1 technical support to ensure ticket SLA (Service Level Agreement) is met.Develop knowledge-based articles.Does...

Duties & ResponsibilitiesInstalling and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus...

The Technical Support Officer will be a pivotal member of our Support & Maintenance team, responsible for providing exceptional technical support to our clients. This role involves troubleshooting technical issues, ensuring timely resolutions, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background,...

Responsibilities:Provide day-to-day support for customer escalations and incident tickets (rotational shift).Monitor running system/applications.Provide internal report to respective department.Maintain positive and proactive relationships with customers.Work closely with Client related issues, answer calls and support clients for all technical and...

QUALIFICATIONS:Graduate with a Bachelor of Science major in Electrical Engineering.Passed the Electrical Board exam.Must have at least three (3) years of relevant experience as a Technical Engineer.Familiar with the schematic diagram of heavy equipment and medium voltage equipment.Knowledge of control circuits, PLC, protection relay, and secondary protection...

Position OverviewRecruitGo is in search of a Level 2 Technical Support who will be working with our client based in Australia. Our client is Australia's first truly cloud-based dental practice management software.Aside from your established skills and expertise, we are also looking for someone who has excellent written and fluent verbal English communication...

Job Description:Provides Technical and Warranty support for processors, motherboards, servers, and networking products through phone, email, and chat. Technical in nature troubleshoots and provides customer service for Intel Products. Technical Voice/Email/Chat - Support.Typical Qualifications:Education: Bachelor's degree in IT, Computer Science, or a...

Job Description:Provides Technical and Warranty support for processors, motherboards, servers, and networking products through phone, email, and chat. Technical in nature troubleshoots and provides customer service for Intel Products. Technical Voice/Email/Chat - Support.Typical Qualifications:Education: Bachelor's degree in IT, Computer Science, or a...

Responsibilities:Answer technical support requests via email, chat, and phone;Help guide customers through the setup process;Collaborate with our engineering team to solve more complex issues;Identify, document, and follow up with engineers on product bugs and features;Update knowledge base and troubleshooting documentation for internal and customer use;Act...

Job DescriptionDetermines eligibility by comparing client information to requirementsAnswer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environmentsUtilize active listening and empathy skillsStrive to meet or exceed call center metrics and service...

Job DescriptionDetermines eligibility by comparing client information to requirementsAnswer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environmentsUtilize active listening and empathy skillsStrive to meet or exceed call center metrics and service...