Remote Level 2 Desktop Support

4 days ago


Metro Manila, Philippines RecruitGo Phils Inc. Full time

Position Overview

RecruitGo is in search of a Level 2 Technical Support who will be working with our client based in Australia. Our client is Australia's first truly cloud-based dental practice management software.

Aside from your established skills and expertise, we are also looking for someone who has excellent written and fluent verbal English communication skills, has exceptional problem-solving skills, and able to work with minimum supervision.

Responsibilities

· Answer phone calls.

· Educate and train customers on the platform.

· Respond to email tickets via Zendesk.

· HICAPS / Media bridge installation (training provided).

· Troubleshoot technical issues.

· Bug reports and escalations.

· Assist with client on-boarding.

· Client platform customisation.

· Knowledge base articles/content management.

· Engaging in community.

· Gather client feedback.

· Doing configuration of software.

· Working on various software.

· Installing/integration software.

Qualifications

· Level 2 technical support experience with 4-5 years of experience

· Excellent written and fluent verbal English communication skills

· Excellent spelling and grammar

· Exceptional problem-solving skills

· Strong empathy for the customer and desire to help people

· Strong work ethic and a high attention to detail

· Able to work with minimum supervision

· A college degree in any relevant course is a plus

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

Salary Range: PHP 55,000 - PHP 65,000 monthlyWork Schedule: Monday through Saturday, with 5 working days either 8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM Sydney, Australian timeWork Setup: Work-from-homeDiverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.

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