Technical Support Team Captain

We are seeking a Technical Support Team Captain to lead our team, ensuring high-quality service delivery and efficient resolution of technical issues.Key Responsibilities:Technical Support:Assess incoming unassigned cases to determine priority and severity based on the Incident Management Impact and Urgency matrix.Ensure adherence to service level agreements...

We are seeking a Technical Support Team Captain to lead our team, ensuring high-quality service delivery and efficient resolution of technical issues.Key Responsibilities:Technical Support:Assess incoming unassigned cases to determine priority and severity based on the Incident Management Impact and Urgency matrix.Ensure adherence to service level agreements...

I had worked for another virtual assistant service before taking some time off. I thought it wasn't for me. This service was task-driven. You never worked with the same person twice. You just got project after project after project. I didn't find it rewarding for the customers or me because there wasn't a lot of quality control, and it was impersonal. I...

Overview of the role We are looking for a passionate fine dining captain waiter who will be responsible in supporting the Outlet Manager and Supervisor in providing excellent service to all the guests. A well-rounded individual who can work under pressure. Key accountabilities Does cashiering of all kinds of payment methods accepted in the hotel, cash...

The Assistant Port Captain supports the Port Captain in managing the safe and economical cargo operation, vessel's cargo stability and navigation. The incumbent is responsible for monitoring the compliance of all vessels for the safe cargo operation, vessel stability, safe port entry and safe navigation including passage planning, and ensuring that the...

Overview of the roleWe are looking for a passionate fine dining captain waiter who will be responsible in supporting the Outlet Manager and Supervisor in providing excellent service to all the guests. A well-rounded individual who can work under pressure.Key accountabilitiesDoes cashiering of all kinds of payment methods accepted in the hotel, cash handling,...

Are you ready to step up and advance your career in IT? Join our team of dedicated professionals who are passionate about technology and committed to innovation.YOU DESERVE THE BEST - Enjoy these Perks!Comprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career...

Are you ready to step up and advance your career in IT? Join our team of dedicated professionals who are passionate about technology and committed to innovation. This role is your chance to dive deep into complex projects, collaborate with a dynamic team, and keep our tech infrastructure running smoothly. YOU DESERVE THE BEST - Enjoy these...

Are you ready to step up and advance your career in IT? Join our team of dedicated professionals who are passionate about technology and committed to innovation.  This role is your chance to dive deep into complex projects, collaborate with a dynamic team, and keep our tech infrastructure running smoothly. YOU DESERVE THE BEST - Enjoy these...

About UsDevsoft Philippines develops UI components as well as report generation and visual data display solutions targeting .NET, HTML/JS, and VCL. Over the course of more than 20 years in business, our development teams have amassed profound experience in many software development fields.We are seeking motivated individuals who are willing to learn and...

The Technical Support Officer will be a pivotal member of our Support & Maintenance team, responsible for providing exceptional technical support to our clients. This role involves troubleshooting technical issues, ensuring timely resolutions, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background,...

Job Purpose:This role primarily provides L2 technical support to end user and store hardware/software to increase end user productivity, and to provide a great end user/customer experience.Responsibilities:Does incident resolution escalated by L1 technical support to ensure ticket SLA (Service Level Agreement) is met.Develop knowledge-based articles.Does...

Acts as a subject matter expert and has excellent leadership skills. Will lead the technical team for corrective and preventive maintenance as well as site surveys and estimates. Ability to develop and maintain strong, positive relationships with internal teams, technical team customers, and third-party vendors. Provide direction to the team on how to do...

Company Overview:Founded in October 2019, EmpowerU, Inc. has rapidly evolved from its origins within a leading global brand's tele-service support group to become a standalone entity renowned for its exceptional service delivery. Our organization is driven by a culture that emphasizes resilience, excellence, and a strong sense of community. We prioritize the...

WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT WILL...

RESPONSIBILITIES:Provides technical support function for IT-related issues across the CompanyCreates and maintains complete documentation relative to IT support via a ticketing system (Spiceworks, Jira, etc.)Communicates with internal and external stakeholders to enhance the understanding of the issues, and verify that an appropriate resolution has been...

Location: Quezon CityWorkset Up: HybridFUNCTION OF THE DEPARTMENT & MAIN PURPOSE OF THE JOBA Technical Support and Implementation Engineer will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solution implementations and support services for incidents or issues. The position...

About SungrowAs a key high-tech enterprise in China, Sungrow Power Supply Co., Ltd. specializes in R&D, production,sales and services of new energy equipment, such as solar energy, wind energy, electric vehicles, mainly provides photovoltaic inverters, wind energy converters, energy storage systems, floating photovoltaic systems, new energy automotive...

Responsibilities:Answer technical support requests via email, chat, and phone;Help guide customers through the setup process;Collaborate with our engineering team to solve more complex issues;Identify, document, and follow up with engineers on product bugs and features;Update knowledge base and troubleshooting documentation for internal and customer use;Act...

Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...