Technical Support Officer

About UsDevsoft Philippines develops UI components as well as report generation and visual data display solutions targeting .NET, HTML/JS, and VCL. Over the course of more than 20 years in business, our development teams have amassed profound experience in many software development fields.We are seeking motivated individuals who are willing to learn and...

Job Purpose:This role primarily provides L2 technical support to end user and store hardware/software to increase end user productivity, and to provide a great end user/customer experience.Responsibilities:Does incident resolution escalated by L1 technical support to ensure ticket SLA (Service Level Agreement) is met.Develop knowledge-based articles.Does...

Responsibilities:Provide day-to-day support for customer escalations and incident tickets (rotational shift).Monitor running system/applications.Provide internal report to respective department.Maintain positive and proactive relationships with customers.Work closely with Client related issues, answer calls and support clients for all technical and...

The Technical Support Officer will be a pivotal member of our Support & Maintenance team, responsible for providing exceptional technical support to our clients. This role involves troubleshooting technical issues, ensuring timely resolutions, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background,...

The Technical Support Officer will be a pivotal member of our Support & Maintenance team, responsible for providing exceptional technical support to our clients. This role involves troubleshooting technical issues, ensuring timely resolutions, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background,...

QUALIFICATIONS:Graduate with a Bachelor of Science major in Electrical Engineering.Passed the Electrical Board exam.Must have at least three (3) years of relevant experience as a Technical Engineer.Familiar with the schematic diagram of heavy equipment and medium voltage equipment.Knowledge of control circuits, PLC, protection relay, and secondary protection...

Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...

RESPONSIBILITIES:Provides technical support function for IT-related issues across the CompanyCreates and maintains complete documentation relative to IT support via a ticketing system (Spiceworks, Jira, etc.)Communicates with internal and external stakeholders to enhance the understanding of the issues, and verify that an appropriate resolution has been...

About SungrowAs a key high-tech enterprise in China, Sungrow Power Supply Co., Ltd. specializes in R&D, production,sales and services of new energy equipment, such as solar energy, wind energy, electric vehicles, mainly provides photovoltaic inverters, wind energy converters, energy storage systems, floating photovoltaic systems, new energy automotive...

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with...

Duties & ResponsibilitiesInstalling and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus...

Job Description The best Customer Experiences are built with Zendesk. Our powerful platform facilitates customer interactions across phone, messaging/chat, email and social media, and is designed to grow and scale so it works for companies of any size - from startup to enterprise. When our customers have questions about any of our products, they turn to our...

Job QualificationLicensed Electrical EngineerMEFPSat least 3 years of proven experience in the field of construction and or designing.with project management experienceproficient with design tools such as Autocad, powerpoint and sketch upknowledgeable in Theory of Designing and Application Brief Job DescriptionResponsible for plan review of Tenant's...

Company Overview:Founded in October 2019, EmpowerU, Inc. has rapidly evolved from its origins within a leading global brand's tele-service support group to become a standalone entity renowned for its exceptional service delivery. Our organization is driven by a culture that emphasizes resilience, excellence, and a strong sense of community. We prioritize the...

ResponsibilitiesResearch potential technical vendorsCompare and evaluate offers from suppliersNegotiate contract terms of agreement and pricingTrack orders and ensure timely deliveryReview the quality of technical purchased productsEnter order details (e.g. vendors, quantities, prices) into internal databasesMaintain updated records of purchased products,...

WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT WILL...

  Job Responsibilities:Maintaining the good condition of all hardware and software used by the organization.Installing and configuring computer systems;Monitoring and maintaining computer systems, networks; and other basic software relating to the organization’s operations.Coordinating with the staff including remote offices through a series of actions,...

Duties and responsibilities:· Able to manage 1 call and 2 chats at the same time· Able to answer web tickets within the shift· Amenable to shifting schedule· Able to come to work for 6 days a week.· Able to come to work for 9 working hours per day (Including a 1-hour break), may adjust if needed.· Able to come to work on Holidays and...

Location: Quezon CityWorkset Up: HybridFUNCTION OF THE DEPARTMENT & MAIN PURPOSE OF THE JOBA Technical Support and Implementation Engineer will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solution implementations and support services for incidents or issues. The position...

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...