Technical Customer Support

About UsDevsoft Philippines develops UI components as well as report generation and visual data display solutions targeting .NET, HTML/JS, and VCL. Over the course of more than 20 years in business, our development teams have amassed profound experience in many software development fields.We are seeking motivated individuals who are willing to learn and...

Responsibilities:Provide day-to-day support for customer escalations and incident tickets (rotational shift).Monitor running system/applications.Provide internal report to respective department.Maintain positive and proactive relationships with customers.Work closely with Client related issues, answer calls and support clients for all technical and...

The Technical Support Officer will be a pivotal member of our Support & Maintenance team, responsible for providing exceptional technical support to our clients. This role involves troubleshooting technical issues, ensuring timely resolutions, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background,...

Job Purpose:This role primarily provides L2 technical support to end user and store hardware/software to increase end user productivity, and to provide a great end user/customer experience.Responsibilities:Does incident resolution escalated by L1 technical support to ensure ticket SLA (Service Level Agreement) is met.Develop knowledge-based articles.Does...

Company Overview:Founded in October 2019, EmpowerU, Inc. has rapidly evolved from its origins within a leading global brand's tele-service support group to become a standalone entity renowned for its exceptional service delivery. Our organization is driven by a culture that emphasizes resilience, excellence, and a strong sense of community. We prioritize the...

Acts as a subject matter expert and has excellent leadership skills. Will lead the technical team for corrective and preventive maintenance as well as site surveys and estimates. Ability to develop and maintain strong, positive relationships with internal teams, technical team customers, and third-party vendors. Provide direction to the team on how to do...

WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT WILL...

Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...

Location: Quezon CityWorkset Up: HybridFUNCTION OF THE DEPARTMENT & MAIN PURPOSE OF THE JOBA Technical Support and Implementation Engineer will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solution implementations and support services for incidents or issues. The position...

About SungrowAs a key high-tech enterprise in China, Sungrow Power Supply Co., Ltd. specializes in R&D, production,sales and services of new energy equipment, such as solar energy, wind energy, electric vehicles, mainly provides photovoltaic inverters, wind energy converters, energy storage systems, floating photovoltaic systems, new energy automotive...

Responsibilities:Answer technical support requests via email, chat, and phone;Help guide customers through the setup process;Collaborate with our engineering team to solve more complex issues;Identify, document, and follow up with engineers on product bugs and features;Update knowledge base and troubleshooting documentation for internal and customer use;Act...

Technical Customer Support Specialist page is loaded Technical Customer Support Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R069820 Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It's not everyday that you...

Job Description The best Customer Experiences are built with Zendesk. Our powerful platform facilitates customer interactions across phone, messaging/chat, email and social media, and is designed to grow and scale so it works for companies of any size - from startup to enterprise. When our customers have questions about any of our products, they turn to our...

RESPONSIBILITIES:Provides technical support function for IT-related issues across the CompanyCreates and maintains complete documentation relative to IT support via a ticketing system (Spiceworks, Jira, etc.)Communicates with internal and external stakeholders to enhance the understanding of the issues, and verify that an appropriate resolution has been...

The Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier 2 agent...

Qualifications: - Bachelor's degree in Electronics Engineering, Computer Engineering, or a related field. - Strong understanding of technical concepts and ability to communicate them effectively to both technical and non-technical audiences. - Excellent problem-solving skills and ability to think critically under pressure. - Outstanding interpersonal and...

Qualifications: - Bachelor's degree in Electronics Engineering, Computer Engineering, or a related field. - Strong understanding of technical concepts and ability to communicate them effectively to both technical and non-technical audiences. - Excellent problem-solving skills and ability to think critically under pressure. - Outstanding interpersonal and...

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.   We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila.  This team...

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with...

QualificationsBachelor's/College Degree, Computer Science/Information Technology or equivalent is preferred, but not required.At least 1-4 year(s) of working experience in the related field is required for this position (Service Desk, Helpdesk, Technical Support)Excellent communication skills.Must be ok with working in a shifting schedule.Must be amenable to...