![Infinit-O](https://media.trabajo.org/img/noimg.jpg)
Technical Support Representative | Hybrid | ASAP
3 weeks ago
Job Description
Determines eligibility by comparing client information to requirementsAnswer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environmentsUtilize active listening and empathy skillsStrive to meet or exceed call center metrics and service levelsSchedule and engage in follow-up calls with clients regarding ongoing technical issuesResolve technical escalations from the Product Support phone and chat teamTroubleshoot issues which may occur during database updates, new software installations, and server migrations.
Requirements
-
Technical Support Representative
2 weeks ago
Metro Manila, Philippines MSI PACIFIC INTERNATIONAL PHILIPPINES REPRESENTATIVE OFFICE Full timeDuties and responsibilities:· Able to manage 1 call and 2 chats at the same time· Able to answer web tickets within the shift· Amenable to shifting schedule· Able to come to work for 6 days a week.· Able to come to work for 9 working hours per day (Including a 1-hour break), may adjust if needed.· Able to come to work on Holidays and...
-
Helpdesk Support
4 days ago
Metro Manila, Philippines NTT Philippines Digital Business Solutions, Inc. Full timeProvide IT Helpdesk/in-house support.Create update, and close IT related incident tickets using the defined standard procedure and systems.Problem tracking, monitoring, troubleshooting and resolution of IT TicketsDocumentation of technical materials and procedures related to IT SystemsProvide deployment support of IT Projects; andIT Program...
-
Technical Support Representative
2 weeks ago
Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full timeProduct Support Specialist, Customer Service and SupportThis role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action...
-
Technical Support Representative
2 weeks ago
Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full timeProduct Support Specialist, Customer Service and SupportThis role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action...
-
Technical Solutions Director
2 weeks ago
Manila, National Capital Region, Philippines Hybrid Social Solutions Inc Full timeManagement (Information & Communication Technology) We are looking for a like-minded, like-hearted Tech Solutions Director who is passionate about advancing the Kingdom of God and serving off-grid communities nationwide by bringing renewable solutions for their development.The Technical Solutions Director is involved throughout HSSi's product lifecycle....
-
Technical Support Representative
2 weeks ago
Manila, National Capital Region, Philippines MSI PACIFIC INTERNATIONAL PHILIPPINES REPRESENTATIVE OFFICE Full timeDuties and responsibilities:· Able to manage 1 call and 2 chats at the same time· Able to answer web tickets within the shift· Amenable to shifting schedule· Able to come to work for 6 days a week.· Able to come to work for 9 working hours per day (Including a 1-hour break), may adjust if needed.· Able to come to work on Holidays and...
-
Technical Support Representative
2 weeks ago
Manila, National Capital Region, Philippines MSI PACIFIC INTERNATIONAL PHILIPPINES REPRESENTATIVE OFFICE Full timeDuties and responsibilities:· Able to manage 1 call and 2 chats at the same time· Able to answer web tickets within the shift· Amenable to shifting schedule· Able to come to work for 6 days a week.· Able to come to work for 9 working hours per day (Including a 1-hour break), may adjust if needed.· Able to come to work on Holidays and...
-
Technical Support Representative
2 weeks ago
Metro Manila, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full timeProduct Support Specialist, Customer Service and SupportThis role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action...
-
Technical Support Representative Senior
2 weeks ago
Manila, National Capital Region, Philippines FIS, Inc. Full timeTechnical Support Representative Senior (IT Service Desk L2/L3) Technical Support Representative Senior (IT Service Desk L2/L3) FIS, Inc. Manila, Philippines Technical Support Representative Senior (IT Service Desk L2/L3) FIS, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive Technical Support Representative Senior (IT Service Desk L2/L3) ...
-
Technical Support Representative
2 weeks ago
Manila, National Capital Region, Philippines SupportNinja Full timeWe're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....
-
Technical Support Representative
2 weeks ago
Manila, National Capital Region, Philippines SupportNinja Full timeWe're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....
-
Technical Support Representative II
2 weeks ago
Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full timeTechnical Support Representative II page is loaded Technical Support Representative II Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R79481 This position is under the LexisNexis Risk Solutions Operations. LexisNexis Risk Solutions is a leader in providing essential information that helps customers across all...
-
Junior C# Developer
2 weeks ago
Metro Manila, Philippines Developer Soft and Technical Support Sea Inc. Full timeAbout UsDevsoft Philippines develops UI components as well as report generation and visual data display solutions targeting .NET, HTML/JS, and VCL. Over the course of more than 20 years in business, our development teams have amassed profound experience in many software development fields.We are seeking motivated individuals who are willing to learn and...
-
Technical Support Team Captain
2 weeks ago
Metro Manila, Philippines ICXEED PHILIPPINES INC. Full timeWe are seeking a Technical Support Team Captain to lead our team, ensuring high-quality service delivery and efficient resolution of technical issues.Key Responsibilities:Technical Support:Assess incoming unassigned cases to determine priority and severity based on the Incident Management Impact and Urgency matrix.Ensure adherence to service level agreements...
-
Technical Support Representative
7 days ago
Metro Manila, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full timeRole Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...
-
Technical Support Representative
1 week ago
Metro Manila, Philippines KMC Solutions Full timeResponsibilities:Answer technical support requests via email, chat, and phone;Help guide customers through the setup process;Collaborate with our engineering team to solve more complex issues;Identify, document, and follow up with engineers on product bugs and features;Update knowledge base and troubleshooting documentation for internal and customer use;Act...
-
Product Support Representative
2 weeks ago
Manila, National Capital Region, Philippines RingCentral Full timeProduct Support Representative page is loaded Product Support Representative Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R071272 Acquire BPO is an award-winning, global business outsourcer with 8,500= staff operating out of Class A offices in 16 locations across the Philippines, Australia, the...
-
Technical Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines SupportNinja Full timeWe're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....
-
Technical Support Engineer
2 weeks ago
Metro Manila, Philippines Sungrow Power (Hong Kong) Co., Limited Full timeAbout SungrowAs a key high-tech enterprise in China, Sungrow Power Supply Co., Ltd. specializes in R&D, production,sales and services of new energy equipment, such as solar energy, wind energy, electric vehicles, mainly provides photovoltaic inverters, wind energy converters, energy storage systems, floating photovoltaic systems, new energy automotive...
-
Fundraising and Partnership Manager
2 weeks ago
Metro Manila, Philippines Hybrid Social Solutions Inc Full timeWe are looking for a like-minded, like-hearted Fundraising and Partnership Manager who is passionate about advancing the Kingdom of God and serving off-grid communities nationwide by bringing renewable solutions for their development.Role DescriptionAs Fundraising and Partnership Manager of Social Solutions and Impact Group, you will be responsible for our...