workforce analyst jobs in Pasig

ECAM is looking for talented individuals like you! Be the next Workforce Analyst. Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst . Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right...

Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded Understand all aspects of staffing and capacity management for all sites directly responsible Organize and create methods of communication, policies, and procedures that work in collaboration with Operations,...

What are some of the perks once you become part of this awesome team? • Fixed weekends off • HMO within first month of employment • Insurance coverage upon regularization • Paid time off even during probationary period • Fun onsite and virtual activities/events • Open door policy with avenues to gather employee feedback • Highly...

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries...

SUMMARY This position will be responsible for insuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts. In addition, this position will work closely with Program Directors to assess impact of daily absences, changes in call volumes, etc. In addition this...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Summary**The Workforce Queue Analyst is responsible for real-time monitoring and management of contact center...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job SummaryThe Workforce Queue Analyst is responsible for real-time monitoring and management of contact center queues...

Full Potential Solutions (FPS) is seeking a highly analytical Real-Time Analyst (RTA) to join our Workforce Management team in Manila. You will monitor intraday performance, adjust staffing, and drive service levels to ensure optimal customer experience across channels. You will track KPIs such as SLA, AHT, Adherence and Occupancy, collaborate with Team...

Workforce Management Analyst (WFM Analyst) Discover your 100% YOU with MicroSourcing! Work setup: Hybrid | Shifting Location: Ortigas, Pasig City Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

The ideal candidate will be responsible for creating accurate demand forecasts, analyzing trends, and developing data-driven strategies to optimize operational efficiency. This role requires advanced forecasting expertise, strong analytical skills, and the ability to manage multiple global accounts simultaneously while collaborating with cross-functional...

About FGC+ #SparkSuccess at FGC+! Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in...

The Senior Workforce Analytics & Modeling Analyst builds repeatable models, analytics, reports, and dashboards that connect workforce, operational, and financial data to support staffing, utilization, productivity, and labor cost decisions. This role partners closely with business stakeholders to understand needs, clarify requirements, translate broad...

MicroSourcing in Ortigas, Pasig City is seeking a Workforce Management Analyst to support customer service, administrative tasks, and daily operations. The role emphasizes delivering exceptional service while collaborating with the team to meet staffing and process requirements.After training, you will work with independence and contribute to client...

Alta Resources (Philippines) Corporation seeks a Workforce Management Analyst to optimize forecasting, staffing and schedule compliance for client programs. You will work with Program Directors to assess absenteeism and call volumes while managing data analytics across multiple databases.Role requires a Bachelor's degree, 2+ years in a call center and...

Magic is seeking a Workforce Management Analyst to optimize a 24/7 contact center. The role focuses on forecasting, scheduling, and performance analytics to improve service levels while supporting burnout-free shifts. Remote work is required, with emphasis on data-driven staffing decisions and cross-functional collaboration.The candidate will build models,...

Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status. ABOUT US As caring for customers becomes the differentiator that drives consumer engagement and spend, Foundever is advancing its...

On-site - Pasig • 1-3 Yrs Exp • Bachelor • Full-timeJob DescriptionStrategic Staffing & Profitability: Generate and implement value propositions related to staffing and account staffing to directly support the profitability of operations.Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment,...

Peak Support LLC in the Philippines is seeking a Real-Time Analyst to support daily workforce operations and ensure service levels are met in a fully remote setting.This role requires strong Excel skills, familiarity with workforce management, and experience with contact center tools; you will generate reports, forecast headcount, and collaborate with...

Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status. ABOUT US As caring for customers becomes the differentiator that drives consumer engagement and spend, Foundever is advancing its...