workforce analyst jobs in Makati

The RoleThe Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations to ensure the VA’s onboarding is smooth, timely, and fully informed.The Workforce...

Equicom Services Inc., is urgently looking for Workforce Analyst who are amenable for a work onsite! Office Address: 3F Equicom Center 3308 Zapote St., Brgy. Sta. Cruz, Makati City 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗹𝘆: Kindly fill out the link below and upload your updated resume. Kindly fill out the link below and upload your updated...

About the role Teleperformance is seeking a Workforce Analyst to join our team at our TP Alphaland location in Makati City, Metro Manila. This is a full-time position that plays a critical role in optimising our workforce management operations. As a Workforce Analyst, you will be responsible for analysing staffing data, forecasting labour requirements, and...

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries...

A leading service company in Metro Manila is seeking a Workforce Analyst responsible for developing forecasts and scheduling that balances customer requirements. The ideal candidate will have a Bachelor’s Degree and at least one year of experience in a call center environment, demonstrating strong analytical skills and excellent communication abilities....

About FGC+ #SparkSuccess at FGC+! Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in...

The Senior Workforce Analytics & Modeling Analyst builds repeatable models, analytics, reports, and dashboards that connect workforce, operational, and financial data to support staffing, utilization, productivity, and labor cost decisions. This role partners closely with business stakeholders to understand needs, clarify requirements, translate broad...

Alta Resources (Philippines) Corporation seeks a Workforce Management Analyst to optimize forecasting, staffing and schedule compliance for client programs. You will work with Program Directors to assess absenteeism and call volumes while managing data analytics across multiple databases.Role requires a Bachelor's degree, 2+ years in a call center and...

Magic is seeking a Workforce Management Analyst to optimize a 24/7 contact center. The role focuses on forecasting, scheduling, and performance analytics to improve service levels while supporting burnout-free shifts. Remote work is required, with emphasis on data-driven staffing decisions and cross-functional collaboration.The candidate will build models,...

ADP, Inc. in the Philippines is seeking a WorkForce Software Support Analyst. You will serve as the first responder, troubleshoot incidents, evaluate requests, and guide clients toward timely resolution while upholding high service standards.Develop strong client relationships, share best practices, and provide consultative insights to optimize use of...

Tasq Work is seeking a scheduling professional to optimize workforce planning at our Makati site. The role focuses on crafting adaptive schedules, forecasting demand, and coordinating with HR to align staffing with training plans.The ideal candidate will have 12+ months in scheduling within the BPO sector, strong Excel skills, and the ability to work onsite...

Peak Support LLC in the Philippines is seeking a Real-Time Analyst to support daily workforce operations and ensure service levels are met in a fully remote setting.This role requires strong Excel skills, familiarity with workforce management, and experience with contact center tools; you will generate reports, forecast headcount, and collaborate with...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

Probe Group Philippines is seeking a dynamic Workforce Management Manager to lead programme staffing, ensure real-time scheduling accuracy, and drive efficiency across multiple client programs.You will oversee forecasting, capacity planning, reporting governance, and stakeholder engagement while coaching WFM analysts and upholding data security and internal...

A leading virtual assistance company located in Makati City is seeking a Workforce Analyst to coordinate the onboarding of Virtual Assistants. The role demands strong scheduling and operations coordination skills across various functions. The ideal candidate will have 1-2 years of experience and excel in communication and detail-oriented tasks. This position...

Job Description As a manager, you will be responsible for managing programme staffing to meet daily, weekly, and interval staffing requirements. The person is also responsible for achieving compliance to WFM operating procedures, oversight of WFM real-time and scheduling responsibilities and other workforce-related management tasks. You will closely...

As a manager, you will be responsible for managing programme staffing to meet daily, weekly, and interval staffing requirements. The person is also responsible for achieving compliance to WFM operating procedures, oversight of WFM real-time and scheduling responsibilities and other workforce-related management tasks. You will closely coordinate with various...

DME Service Solutions in Taguig, Philippines seeks a Senior Workforce Analytics & Modeling Analyst to build repeatable models and dashboards connecting workforce, operations, and financial data for staffing and cost decisions. You will partner with U.S.-based stakeholders to translate requirements into actionable analytics and scalable solutions.Candidates...

Teleperformance is seeking a Workforce Analyst to join our TP Alphaland location in Makati City, Metro Manila. This full-time role focuses on analysing staffing data, forecasting labour requirements, and providing actionable insights to support workforce planning and scheduling, while maintaining service levels and cost efficiency across our contact centre...

Improve the lives of others while Caring. Connecting. Growing together. Job Description - Workforce Supervisor - Multiple Locations ) Workforce Supervisor - Multiple Locations - Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve...