workforce analyst jobs in Cebu City

About the role The Workforce Management Analyst (Blended) is a hands-on role combining real-time management, scheduling, and workforce analysis. The role supports the WFM Supervisor by executing daily workforce activities, maintaining accurate schedules and reports, identifying staffing risks, and providing timely recommendations to Operations. This...

JPMorganChase is seeking a Workforce Analyst in Cebu City, Philippines, to own intraday performance and support short-term schedule planning. You will ensure staffing, skilling, and shrinkage plans translate into interval-level service delivery, collaborating with forecasters and schedulers to optimize workforce actions. The role requires strong real-time...

Workforce Systems Analyst – Employee Monitoring & Time-Tracking (Up to ₱60K | Day Shift | Onsite | FREE AI Certification) Cebu City | Onsite | 8:00 AM–5:00 PM | Monday–Friday You own how GoTeam sees its own workforce. Every productivity, attendance, and utilization number that leadership and department heads rely on runs through the monitoring and...

JPMorganChase in Cebu City is seeking a Workforce Analyst to own intraday performance and contribute to short-term schedule planning, ensuring staffing, skilling, and shrinkage plans translate into interval-level service delivery. You will work with forecasters and schedulers to drive proactive interventions, publish daily plans, and manage same-day shifts...

The Workforce Planning team provides workforce products, technologies, scheduling, forecasting, and real-time support for our Contact and Back-Office Centers.As a Workforce Analyst within our International Consumer Banking Workforce Planning team, you will own intraday performance and contribute to short-term schedule planning, ensuring staffing, skilling,...

Turnitin is seeking a Workforce Management Analyst to optimize its global Technical Support operations. You will monitor queues, forecast demand, and coordinate staffing across products, tiers, channels, regions, and time zones.The role requires strong quantitative skills, experience in real-time workforce management, and the ability to translate data into...

About the roleFacilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized. Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.Key responsibilitiesEnsures that published schedules...

Job Description The Workforce Planning team provides workforce products, technologies, scheduling, forecasting, and real-time support for our Contact and Back-Office Centers. The Workforce Planning team provides workforce products, technologies, scheduling, forecasting, and real-time support for our Contact and Back-Office Centers. As a Workforce Analyst...

Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion,...

XtendOps, Inc. is seeking a hands-on Workforce Management Analyst (Blended) in Cebu City to support the WFM Supervisor with real-time management, scheduling, and workforce analysis. You will maintain schedules, monitor queues, and provide actionable recommendations to improve service levels. You will routinely analyze service levels, forecast vs. actual...

Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic...

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and...

Qualfon seeks a Workforce Management Analyst to forecast workloads, plan staffing, schedule resources, and monitor performance to meet targets. The role collaborates with Operations, Training, Recruiting, and business leaders to optimize utilization and service levels. Responsibilities include creating capacity plans, scenario modeling, intraday adjustments,...

Conduent in Cebu City is seeking a College graduate with at least 1 year of WFM experience in the BPO industry to help facilitate scheduling and KPI attainment. The role supports intraday and intraweek operations across health plan functions and requires readiness to start ASAP.Responsibilities include monitoring intraday actuals, re-forecasting based on...

The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to optimize workforce utilization, service levels, customer experience,...

The Senior Workforce Analytics & Modeling Analyst builds repeatable models, analytics, reports, and dashboards that connect workforce, operational, and financial data to support staffing, utilization, productivity, and labor cost decisions. This role partners closely with business stakeholders to understand needs, clarify requirements, translate broad...

Skin and Cancer Institute, a U.S.-based dermatology group, seeks a full-time HR Audit & Workforce Analytics Administrator based in the Philippines. This remote, direct-hire position requires real-time US business hours coverage and strong experience in HR operations analytics. Healthcare or medical office background is preferred. The role supports HR data...

Full-time Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic...

OVERVIEW The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to optimize workforce utilization, service levels, customer...

The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to optimize workforce utilization, service levels, customer experience,...