workforce analyst jobs in Manila

Gear Inc. is looking for a Workforce Analyst with details as follows: Responsibilities Workforce Planning and Scheduling Responsible for day-to-day operations reporting to the Regional Workforce Manager; Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non-moderation activities; Maintain a roster...

Equicom Services Inc., is urgently looking for Workforce Analyst who are amenable for a work onsite! Office Address: 3F Equicom Center 3308 Zapote St., Brgy. Sta. Cruz, Makati City 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗹𝘆: Kindly fill out the link below and upload your updated resume. Kindly fill out the link below and upload your updated resume. ...

Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceededUnderstand all aspects of staffing and capacity management for all sites directly responsibleOrganize and create methods of communication, policies, and procedures that work in collaboration with Operations, Training and Quality, Information Technology, and...

Let your Passion Lead You at the Home of Clinicians with over 6,000+ employees who have trusted us with their careers! Physical Sites: Taguig, Cebu, and Pampanga Enjoy exclusive benefits designed to support your growth and success. Competitive Salary Package Performance-based Bonuses and Annual Salary Increases Tenure Allowance 13th Month Pay Day 1 HMO...

Make an immediate impact by steering intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through clear real-time actions and data-driven decisions. Join a workforce planning team where your analysis and leadership directly support customer outcomes.As a Senior real-time workforce...

The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery...

Position: Reports and Workforce Analysts Salary Budget : 40,000 Shift Schedule : Permanent nightshift and PH holiday work Work Set-up : Permanent onsite work Location: Mandaluyong City Required Experience: Five9 cloud based contact center solutions Job Description Collect, clean, and analyze data from various sources, having an experience with...

Make an immediate impact by steering intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through clear real-time actions and data-driven decisions. Join a workforce planning team where your analysis and leadership directly support customer outcomes. Job responsibilities Monitor...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst.Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst. Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place...

The Role The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations to ensure the VA’s onboarding is smooth, timely, and fully informed. The Workforce...

What are some of the perks once you become part of this awesome team? Fixed weekends off HMO within first month of employment Insurance coverage upon regularization Paid time off even during probationary period Fun onsite and virtual activities/events Open door policy with avenues to gather employee feedback Highly performance-driven work environment,...

Make an immediate impact by steering intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through clear real-time actions and data-driven decisions. Join a workforce planning team where your analysis and leadership directly support customer outcomes. As a Senior real-time workforce...

Job Description: Make an immediate impact by steering intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through clear real-time actions and data-driven decisions. Join a workforce planning team where your analysis and leadership directly support customer outcomes. As a Senior...

IntouchCX in the Philippines is seeking a Real Time Analyst (RTA) to monitor and optimize real-time performance of contact center teams. The role involves analyzing scheduling, queues and forecasts and communicating insights to management and team leaders.You will adjust staffing, solicit extra hours when needed, monitor attendance and adherence, and ensure...

Make an immediate impact by steering intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through clear real-time actions and data-driven decisions. Join a workforce planning team where your analysis and leadership directly support customer outcomes. As a Senior real-time workforce...

Job Description Make an immediate impact by steering intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through clear real-time actions and data-driven decisions. Join a workforce planning team where your analysis and leadership directly support customer outcomes. As a Senior...

Alorica Inc. in the Philippines, Quezon City is seeking a Workforce/Operations role focused on analyzing data to optimize daily production objectives. You will monitor service levels, track adherence, and provide ad hoc reports to demonstrate alignment with site schedules. The role collaborates with Workforce teams to optimize scheduling, consider...

JP Morgan Chase in the Philippines is seeking a Senior Real-Time Workforce Analyst to lead day-to-day intraday management across calls, chats and back-office workloads. You will serve as the primary point of contact for real-time performance decisions and coordinate actions with operations leaders to protect service levels.This rotational, 24/7 role requires...

About the job Workforce Analyst (Helpdesk Customer Support)Role OverviewThe Workforce Analyst supports customer support operations by ensuring optimal staffing, schedule adherence, and service level performance across multiple support channels. This role focuses on real-time monitoring, forecasting, scheduling, and workforce analytics to maintain efficient...