workforce analyst jobs in Manila

Select how often (in days) to receive an alert: At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With...

Location: Hybrid work - Alabang, Philippines Job description: Manage overall capacity planning for multi-geo / sites and productsDevelop and implement capacity planning strategies to ensure optimal resource allocationCollaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goalsLead a team of...

The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery...

Gear Inc. is looking for a Workforce Analyst with details as follows: Responsibilities Workforce Planning and Scheduling Responsible for day-to-day operations reporting to the Regional Workforce Manager;Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non-moderation activities;Maintain a roster of...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst. Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst . Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right...

Gear Inc. is looking for a Workforce Analyst with details as follows: Responsibilities Workforce Planning and Scheduling Responsible for day-to-day operations reporting to the Regional Workforce Manager; Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non-moderation activities; Maintain a roster of...

What are some of the perks once you become part of this awesome team? • Fixed weekends off • HMO within first month of employment • Insurance coverage upon regularization • Paid time off even during probationary period • Fun onsite and virtual activities/events • Open door policy with avenues to gather employee feedback • Highly...

The Role The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations to ensure the VA’s onboarding is smooth, timely, and fully informed. The Workforce...

Position: Workforce AnalystNumber of hours: 40 Hrs/weekSchedule: TBD Job Summary: We are seeking a detail-oriented Workforce Analyst to manage staffing, scheduling, and real-time workforce optimization in a dynamic BPO environment. The ideal candidate will analyze call volume trends, forecast staffing needs, and ensure efficient workforce utilization to...

Equicom Services Inc., is urgently looking for Workforce Analyst who are amenable for a work onsite! Office Address: 3F Equicom Center 3308 Zapote St., Brgy. Sta. Cruz, Makati City 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗹𝘆: Kindly fill out the link below and upload your updated resume. Kindly fill out the link below and upload your updated...

Summary:The WFM Analyst is responsible for understanding and forecasting contact centre transaction volumes, trends, and average handle times to determine workload demands. The role involves efficient staffing allocation and scheduling to ensure optimal queue management and resource utilization. Essential Duties & Responsibilities: Forecasting &...

Position: Reports and Workforce Analysts Salary Budget: 40,000 Shift Schedule: Permanent nightshift and PH holiday work Work Set-up: Permanent onsite work Location: Mandaluyong City Required Experience: Five9 cloud based contact center solutions Job Description Collect, clean, and analyze data from various sources, having an experience with Five9 cloud...

The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery...

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries...

Role OverviewThe Workforce Analyst supports customer support operations by ensuring optimal staffing, schedule adherence, and service level performance across multiple support channels. This role focuses on real-time monitoring, forecasting, scheduling, and workforce analytics to maintain efficient operations in a fast-paced, multi-channel environment...

The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery...

Global Payments Process Centre, Inc. is seeking a Real Time Analyst to join our Workforce Management team in Manila. You will monitor real-time operations, agent performance, queues, and service levels across channels, ensuring adherence and rapid response to disruptions. You’ll bring strong data interpretation, Excel skills, and a solid understanding of...

About the role Responsible for creating and maintaining employee schedules to ensure proper staffing, coverage, and operational efficiency. Key responsibilities Create and maintain daily/weekly employee schedules Monitor staffing levels and identify scheduling gaps Manage shift changes, time-off requests, and schedule adjustments Analyze staffing data to...

Gratitude Philippines is seeking a Real Time Analyst to support workforce management for a UK Financial Collections account. You will monitor real-time performance, staffing, attendance and service levels to ensure proper coverage and adherence to requirements.Ideal candidates have Real Time Management or Workforce Management experience in a BPO/contact...