workforce analyst

1. JOB OVERVIEW:The Workforce & Admin Specialist is responsible for leading workforce management and administrative operations across the Customer Support, Risk, and KYC teams. The role oversees workforce planning, scheduling, attendance management, manpower coordination, operational reporting, centralized dashboard management, documentation, and...

Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload, planning capacity, and monitoring real-time performance to help maintain service levels and operational...

2.DUTIES AND RESPONSIBILITIES: The Workforce & Admin Specialist is responsible for leading workforce management and administrative operations across the Customer Support, Risk, and KYC teams. The role oversees workforce planning, scheduling, attendance management, manpower coordination, operational reporting, centralized dashboard management, documentation,...

Equicom Services Inc., is urgently looking for Workforce Analyst who are amenable for a work onsite! Office Address: 3F Equicom Center 3308 Zapote St., Brgy. Sta. Cruz, Makati City 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗹𝘆: Kindly fill out the link below and upload your updated resume. Kindly fill out the link below and upload your updated resume. ...

1. JOB OVERVIEW: The Workforce & Admin Specialist is responsible for leading workforce management and administrative operations across the Customer Support, Risk, and KYC teams. The role oversees workforce planning, scheduling, attendance management, manpower coordination, operational reporting, centralized dashboard management, documentation, and...

Gear Inc. is looking for a Workforce Analyst with details as follows: Responsibilities Workforce Planning and Scheduling Responsible for day-to-day operations reporting to the Regional Workforce Manager;Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non-moderation activities;Maintain a roster of...

Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded Understand all aspects of staffing and capacity management for all sites directly responsible Organize and create methods of communication, policies, and procedures that work in collaboration with Operations,...

The RoleThe Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations to ensure the VA’s onboarding is smooth, timely, and fully informed.The Workforce...

Location: Hybrid work - Alabang, Philippines Job description: Manage overall capacity planning for multi-geo / sites and productsDevelop and implement capacity planning strategies to ensure optimal resource allocationCollaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goalsLead a team of...

We are looking for a Workforce Analyst to work for our client in Pasay. This is an onsite role that follows a Shifting Schedule. The salary is up to 34K based on experience and interview results. Minimum Requirement of at least 1 year experience in Workforce Management and has Solid experience with Verint, CMS Avaya Supervisor and Microsoft...

The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Main Responsibilities:Manage the call volume, daily attendance and program break schedulesAssist with creation if metrics and targets for servicesWork closely with the operations team to analyze and help improve their delivery...

Position DescriptionAs a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload, planning capacity, and monitoring real-time performance to help maintain service levels and operational...

The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Main Responsibilities:Manage the call volume, daily attendance and program break schedulesAssist with creation if metrics and targets for servicesWork closely with the operations team to analyze and help improve their delivery...

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client. Put simply: we break down...

The Role The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations to ensure the VA’s onboarding is smooth, timely, and fully informed. The Workforce...

Position: Reports and Workforce Analysts Salary Budget : 40,000 Shift Schedule : Permanent nightshift and PH holiday work Work Set-up : Permanent onsite work Location: Mandaluyong City Required Experience: Five9 cloud based contact center solutions Job Description Collect, clean, and analyze data from various sources, having an experience with...

About the role This role involves creating forecasts, dashboards, and performance reports and presenting findings to leadership. You will develop short-term and mid-term workload forecasts using historical trends, business drivers, and operational data, and monitor workforce metrics including service levels, occupancy, shrinkage, productivity, and resource...

Position: Workforce AnalystNumber of hours: 40 Hrs/weekSchedule: TBD Job Summary: We are seeking a detail-oriented Workforce Analyst to manage staffing, scheduling, and real-time workforce optimization in a dynamic BPO environment. The ideal candidate will analyze call volume trends, forecast staffing needs, and ensure efficient workforce utilization to...

Updated: Yesterday Location: Madhapur, India Job ID: Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. ...

About the role This role involves creating forecasts, dashboards, and performance reports and presenting findings to leadership. You will develop short-term and mid-term workload forecasts using historical trends, business drivers, and operational data, and monitor workforce metrics including service levels, occupancy, shrinkage, productivity, and resource...