workforce analyst

Select how often (in days) to receive an alert: At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With...

Summary: The WFM Analyst is responsible for understanding and forecasting contact centre transaction volumes, trends, and average handle times to determine workload demands. The role involves efficient staffing allocation and scheduling to ensure optimal queue management and resource utilization. Essential Duties & Responsibilities: Forecasting &...

Gear Inc. is looking for a Workforce Analyst with details as follows: Responsibilities Workforce Planning and Scheduling Responsible for day-to-day operations reporting to the Regional Workforce Manager; Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non-moderation activities; Maintain a roster...

The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery...

Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload, planning capacity, and monitoring real-time performance to help maintain service levels and operational...

Equicom Services Inc., is urgently looking for Workforce Analyst who are amenable for a work onsite! Office Address: 3F Equicom Center 3308 Zapote St., Brgy. Sta. Cruz, Makati City 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗹𝘆: Kindly fill out the link below and upload your updated resume. Kindly fill out the link below and upload your updated resume. ...

The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery...

About the role We are seeking a Workforce Analyst to oversee resource utilization and productivity metrics within the assigned department. This role involves managing and analyzing data from the workforce management platform, WebWork, including monitoring activities, assessing performance, and preparing reports. The position reports to key stakeholders,...

Gear Inc. is looking for a Workforce Analyst with details as follows: Responsibilities Workforce Planning and Scheduling Responsible for day-to-day operations reporting to the Regional Workforce Manager;Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non-moderation activities;Maintain a roster of...

Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded Understand all aspects of staffing and capacity management for all sites directly responsible Organize and create methods of communication, policies, and procedures that work in collaboration with Operations,...

The RoleThe Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations to ensure the VA’s onboarding is smooth, timely, and fully informed.The Workforce...

Position Description: As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload, planning capacity, and monitoring real-time performance to help maintain service levels and operational...

Location: Hybrid work - Alabang, Philippines Job description: Manage overall capacity planning for multi-geo / sites and productsDevelop and implement capacity planning strategies to ensure optimal resource allocationCollaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goalsLead a team of...

We are looking for a Workforce Analyst to work for our client in Pasay. This is an onsite role that follows a Shifting Schedule. The salary is up to 34K based on experience and interview results. Minimum Requirement of at least 1 year experience in Workforce Management and has Solid experience with Verint, CMS Avaya Supervisor and Microsoft...

What are some of the perks once you become part of this awesome team? • Fixed weekends off • HMO within first month of employment • Insurance coverage upon regularization • Paid time off even during probationary period • Fun onsite and virtual activities/events • Open door policy with avenues to gather employee feedback • Highly...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst.Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst. Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst.Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst. Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst. Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right...