Quality Analyst Associate

1 week ago

Fort Bonifacio P, Philippines ThoughtFocus Full time ₱600,000 - ₱1,200,000 per year

● Master the full suite of social media advertising products to provide expert guidance.

● Resolve customer inquiries thoughtfully and efficiently through online chat and email channels.

● Guide customers in troubleshooting product-related issues, escalate reports to relevant teams, and propose interim solutions to minimize disruptions.

● Manage your workflow to consistently meet or exceed service level agreements (SLAs).

● Perform in-depth troubleshooting using internal and external tools to diagnose problems accurately.

● Replicate issues in a controlled test environment to validate findings.

● Develop and test hypotheses by systematically eliminating variables to identify root causes.

● Conduct data analysis by interpreting metrics, benchmarking against prior campaigns, and comparing with similar advertisers.

● Investigate root causes, such as reviewing website source code or pixel implementations, to ensure comprehensive resolutions.

Job Type: Full-time

Benefits:

  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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