Administrative Outreach Associate

4 days ago

Cebu City P, Philippines Medcor Inc. Philippine Branch Office Full time

The Administrative Outreach Associate position is tasked with delivering a follow-up administrative service. This service is generally in follow up to a workplace injury and typically has an associated clinical call. The position requires agents to handle inbound and outbound calls to deliver assessments to injured employees. A nursing background is desired but not required.

Essential Duties and Responsibilities:

Service Delivery:

  • Has complete proficiency of North American English communication skills.
  • Demonstrates the ability to connect interpersonally and build relationships with injured employees via telephone.
  • Ability to follow specific process parameters.

Maintenance and Technology:

  • Generate reports to clients electronically and communicate with clients via email.
  • Maintain team resources to share task lists and important documents.
  • Update records on regular basis for interactions with employees.

MINIMUM QUALIFICATIONS

  • Second Year College Level / Associate Graduate
  • At least 1 year of operational, customer service/client relations experience
  • Willing to work onsite in Cebu Business Park, Cebu City
  • Minimum of one (1) year of actual call handling in a BPO setting.

Job Type: Full-time

Critical Competencies:

  • Excellent skills for communicating and relating with both staff members and customers.
  • Good interpersonal skills to create a cordial relationship with team members.
  • Ability to multi-task.
  • Must be result oriented.

Computer Skills:

Proficiency with e-mail, Microsoft Word, Excel, and PowerPoint. Basic understanding with Adobe software application

Reasoning Ability:

Ability to learn quickly. Drive to get things done, problem-solving, and ability to work independently when necessary.

Mathematical Skills:

Basic mathematical skills

Language Skills:

Effective written, verbal, and interpersonal communication skills. Ability to make presentations and reports.

Schedule:

  • Evening shift
  • Fixed shift
  • Monday to Friday

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Staff meals provided

Work Location: In person

Expected Start Date: 11/14/2025

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