IT Helpdesk Support

Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.Follow up with customers to ensure complete...

Key Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS...

2 OpeningsTaguigRole descriptionWe are seeking a highly motivated and customer-focused Healthcare Helpdesk Associate to provide frontline support to patients, healthcare professionals, and internal teams. The role involves handling inquiries, troubleshooting issues, and ensuring seamless communication between various stakeholders in a healthcare setting. The...

Address: Unit 1510, Capital House, 9th Ave. corner 34th St., Global City, Taguig CitySchedule: Monday to Friday: 8:30 am to 5:30 pm | Saturday: 8:30 am to 12:00 pmJob Responsibilities:Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Follow up with customers to...

Service Desk / Help Desk Engineer(Full On-Site, Night Shift – Taguig, BGC)Department: Service DeliveryReports to: Technical Team LeadWork Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGCShift: Night Shift (Eastern Time)What You'll DoProvide IT support to global users, mainly in the USTroubleshoot issues with Active Directory, Office 365, VPN,...

Position Summary:As an IT Helpdesk Support, you will be the first point of contact for our clients, providing technical support and assistance with their IT-related issues in St. Luke's. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in...

Job Title: Quality Assurance Specialist for Tier 1 HR HelpdeskAs a key member of the HR team, you will be responsible for ensuring the quality framework is effectively designed and implemented to support the Tier 1 HR helpdesk. This role involves monitoring and analyzing quality trends to identify areas for improvement, sharing best practices, and providing...

We're looking for a motivated and detail-oriented Customer Service Representative (CSR) to join our Helpdesk team, with a specific focus on supporting users of our HR platforms and systems. This role is ideal for someone who has a strong background in customer service and has worked directly with HR software—either from an IT, support, or HR operations...

About the role We are seeking a highly skilled and experienced HRIS / HR Generalist / HR Helpdesk / HR Operations Helpdesk professional to join our growing team. This is a full-time position based in Taguig City, Metro Manila, providing support to our clients in the United States and United Kingdom.What you'll be doingThe Tier 1 HR Helpdesk Agent is...

IT Service Desk / Help Desk Specialist(Full On-Site, Night Shift – Taguig, BGC)Department:Service DeliveryReports to:Technical Team LeadWork Setup:100% Onsite, PhilPlans Corporate Center – Taguig, BGCShift:Night Shift (Eastern Time)What You'll DoProvide IT support to global users, mainly in the USTroubleshoot issues with Active Directory, Office 365,...