
Technical Helpdesk Support
1 week ago
Address: Unit 1510, Capital House, 9th Ave. corner 34th St., Global City, Taguig City
Schedule: Monday to Friday: 8:30 am to 5:30 pm | Saturday: 8:30 am to 12:00 pm
Job Responsibilities:
- Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Follow up with customers to ensure complete resolution of issues.
- Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
- Helpdesk Ticketing administration.
Qualifications:
- College Graduate of any course
- With at least a year of work experience.
- Knowledge and experience of customer service practices is an advantage.
- With good oral and written communication skills.
- Proficient in MS Office: Word, Excel, Power Point & Outlook
Job Type: Full-time
Pay: Php18, Php20,000.00 per month
Work Location: In person
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