IT Helpdesk Support

7 days ago

Taguig, National Capital Region, Philippines Prime@ Technology Specialists, Inc. Full time ₱204,000 - ₱240,000 per year
  • Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
  • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
  • Follow up with customers to ensure complete resolution of issues.
  • Responds to customer inquiries to ensure customer needs are met.
  • Prepare activity reports.
  • Inform the management of recurring problems.
  • Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
  • Administering portal processes e.g.: Parts requisition, case report, case update.
  • Helpdesk Ticketing administration.

Job Qualification:

  • Must have Bachelor's Degree in any field.
  • With at least a year of work experience related in IT.
  • Knowledge and experience of customer service practices.
  • Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Outlook.
  • With Data Entry Skills, Reporting Skills, Administrative Writing Skills.
  • Willing to work in BGC.

Job Type: Full-time

Pay: Php17, Php20,000.00 per month

Work Location: In person

  • Healthcare Helpdesk

    2 weeks ago

    Taguig, National Capital Region, Philippines UST Full time ₱300,000 - ₱450,000 per year

    We are seeking a highly motivated and customer-focused Healthcare Helpdesk Associate to provide frontline support to patients, healthcare professionals, and internal teams. The role involves handling inquiries, troubleshooting issues, and ensuring seamless communication between various stakeholders in a healthcare setting. The associate will be the first...

  • HR Helpdesk

    2 weeks ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱660,000 per year

    Key Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS...

  • Help Desk Support Engineer

    7 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    Service Desk / Help Desk Engineer(Full On-Site, Night Shift – Taguig, BGC)Department: Service DeliveryReports to: Technical Team LeadWork Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGCShift: Night Shift (Eastern Time)What You'll DoProvide IT support to global users, mainly in the USTroubleshoot issues with Active Directory, Office 365, VPN,...

  • Technical Helpdesk Support

    7 days ago

    Taguig, National Capital Region, Philippines Prime@ Technology Specialists, Inc. Full time ₱216,000 - ₱240,000 per year

    Address: Unit 1510, Capital House, 9th Ave. corner 34th St., Global City, Taguig CitySchedule: Monday to Friday: 8:30 am to 5:30 pm | Saturday: 8:30 am to 12:00 pmJob Responsibilities:Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Follow up with customers to...

  • IT Helpdesk

    5 days ago

    Taguig, National Capital Region, Philippines Systemantech, Inc Full time ₱384,000 - ₱576,000 per year

    Position Summary:As an IT Helpdesk Support, you will be the first point of contact for our clients, providing technical support and assistance with their IT-related issues in St. Luke's. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in...

  • L2 IT Support Engineer

    2 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱450,000 - ₱750,000 per year

    Job title:IT Support Engineer (Advanced System Administrator)Company:IT BY DESIGN (MSP)Work Set-up:100% Onsite (Taguig, BGC) | Night ShiftJoin us as aLevel 2 IT Support Engineer, where you'll provide advanced technical support to our MSP partners and their clients—ensuring seamless operations and exceptional service delivery.What You'll Do:Troubleshoot and...

  • L2 IT Support Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱1,200,000 - ₱1,800,000 per year

    Position: L2 IT Support Engineer (MSP / Cloud Infrastructure)Location: Makati City | Hybrid / Night ShiftEmployment Type: Full-TimeAre you an experienced IT Support professional with strong exposure to MSP environments, Microsoft 365, Azure, and network security? We are looking for a Level 2 IT Support Engineer to join our growing team. In this role, you...

  • IT Service Desk L1.5

    7 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    IT Service Desk / Help Desk Specialist(Full On-Site, Night Shift – Taguig, BGC)Department:Service DeliveryReports to:Technical Team LeadWork Setup:100% Onsite, PhilPlans Corporate Center – Taguig, BGCShift:Night Shift (Eastern Time)What You'll DoProvide IT support to global users, mainly in the USTroubleshoot issues with Active Directory, Office 365,...

  • IT Help Desk Analyst L1.5

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱300,000 - ₱450,000 per year

    IT Service Desk / Help Desk Specialist(Full On-Site, Night Shift – Taguig, BGC)Department:Service DeliveryReports to:Technical Team LeadWork Setup:100% Onsite, PhilPlans Corporate Center – Taguig, BGCShift:Night Shift (Eastern Time)What You'll DoProvide IT support to global users, mainly in the USTroubleshoot issues with Active Directory, Office 365,...

  • IT Help Desk Analyst L1.5-L2

    3 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱144,000 - ₱600,000 per year

    About Us:IT By Design is a global leader in providing IT solutions and services to Managed Service Providers (MSPs). With our people-first culture and focus on operational excellence, we support businesses in delivering reliable and high-quality IT support across the globe.Key Responsibilities:Provide Level 1 support via phone, email, and remote desktop...