IT Helpdesk Support

4 days ago

Taguig, National Capital Region, Philippines Prime@ Technology Specialists, Inc. Full time ₱204,000 - ₱240,000 per year
  • Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
  • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
  • Follow up with customers to ensure complete resolution of issues.
  • Responds to customer inquiries to ensure customer needs are met.
  • Prepare activity reports.
  • Inform the management of recurring problems.
  • Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
  • Administering portal processes e.g.: Parts requisition, case report, case update.
  • Helpdesk Ticketing administration.

Job Qualification:

  • Must have Bachelor's Degree in any field.
  • With at least a year of work experience related in IT.
  • Knowledge and experience of customer service practices.
  • Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Outlook.
  • With Data Entry Skills, Reporting Skills, Administrative Writing Skills.
  • Willing to work in BGC.

Job Type: Full-time

Pay: Php17, Php20,000.00 per month

Work Location: In person

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