CSR Sales Trainer

7 hours ago


Mandaluyong Central Post Office P, Philippines J-K Manpower Full time ₱420,000 per year

Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position: CSR Sales Trainer

Industry: BPO

Location: Mandaluyong

Postal: 1634

Salary Offer: Php35,000

Work Schedule: Shifting Schedule

Work Set Up: Work Onsite

Benefits:

Government mandated benefits

13th Month Pay

HMO

Vacation Leave Credits

Sick Leave Credits

Job Responsibilities:

Lead end-to-end process improvement and service excellence initiatives across departments.

Identify inefficiencies, analyze root causes, and implement sustainable process solutions.

Drive Lean, Six Sigma, and continuous improvement methodologies to improve performance and quality.

Collaborate with cross-functional teams to enhance service delivery and customer experience.

Establish and monitor KPIs to track process performance and improvement outcomes.

Partner with senior leadership to align improvement initiatives with business goals.

Lead and mentor a team of process improvement professionals.

Develop reports and dashboards to communicate progress and success metrics to key stakeholders.

Job Requirements:

Open for Undergraduates

With at least 2 years experience as a Trainer in a BPO setting

With sales experience is a plus

Amenable to work onsite in Mandaluyong City

Can start as soon as possible

Recruitment process: Online and Face to face

Initial interview

Final interview

Job offer

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person


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