CSR Sales Trainer
2 days ago
Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.
Position: CSR Sales Trainer
Industry: BPO
Location: Mandaluyong
Postal: 1634
Salary Offer: Php35,000
Work Schedule: Shifting Schedule
Work Set Up: Work Onsite
Benefits:
Government mandated benefits
13th Month Pay
HMO
Vacation Leave Credits
Sick Leave Credits
Job Responsibilities:
Lead end-to-end process improvement and service excellence initiatives across departments.
Identify inefficiencies, analyze root causes, and implement sustainable process solutions.
Drive Lean, Six Sigma, and continuous improvement methodologies to improve performance and quality.
Collaborate with cross-functional teams to enhance service delivery and customer experience.
Establish and monitor KPIs to track process performance and improvement outcomes.
Partner with senior leadership to align improvement initiatives with business goals.
Lead and mentor a team of process improvement professionals.
Develop reports and dashboards to communicate progress and success metrics to key stakeholders.
Job Requirements:
Open for Undergraduates
With at least 2 years experience as a Trainer in a BPO setting
With sales experience is a plus
Amenable to work onsite in Mandaluyong City
Can start as soon as possible
Recruitment process: Online and Face to face
Initial interview
Final interview
Job offer
Job Type: Full-time
Pay: Php30, Php35,000.00 per month
Work Location: In person
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