Trainer

2 hours ago

Mandaluyong City, National Capital Region, Philippines TWFS Full time ₱456,000 per year

Responsibilities:

Enable and guide:

  • Deliver and evaluate soft & technical skills training on all aspects of client training.
  • Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
  • Facilitate all aspects of floor-training and BQM training for the program.
  • Supervise and coach learners in nesting & BQM type environments.
  • Facilitate multi-hour product, behavioral, or tool change type learning experiences.
  • Oversee new hire progression and enhancement training.
  • Provide feedback and implement appropriate solutions.
  • Coach and give feedback to trainees to help them fulfill performance metrics.

Impact the bottom line:

  • Fill out accurate reports.

Strengthen relationships:

  • Establish and maintain communication with clients and/or team members.
  • Understand needs, resolve issues, and meet company expectations.

Qualifications:

  • Bachelor's degree in any field
  • At least 2 years of work experience as a trainer
  • Experience with sales is a plus
  • Familiar with needs analysis and objection handling
  • Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, and Outlook)
  • Strong English verbal and written communication skills
  • Strategic mindset in developing solutions and process improvements
  • Willingness and ability to work in a shifting or graveyard schedule

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Do you have experience with sales? If yes, for how many years?
  • Are you amenable to report to work onsite at Shaw Blvd, Mandaluyong City?
  • Are you amenable to a shifting or graveyard schedule?

Education:

  • Bachelor's (Required)

Experience:

  • Trainer in a BPO: 2 years (Required)

Work Location: In person

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