CSR Sales Trainer

4 weeks ago


Mandaluyong, Philippines J-K Network Services Full time

Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position: CSR Sales Trainer
Industry: BPO
Location: Mandaluyong
Postal: 1634
Salary Offer: Php35,000
Work Schedule: Shifting Schedule
Work Set Up: Work Onsite

Benefits:
✨Government mandated benefits
✨13th Month Pay
✨HMO
✨Vacation Leave Credits
✨Sick Leave Credits

Job Responsibilities:
✨ Lead end-to-end process improvement and service excellence initiatives across departments.
✨Identify inefficiencies, analyze root causes, and implement sustainable process solutions.
✨Drive Lean, Six Sigma, and continuous improvement methodologies to improve performance and quality.
✨Collaborate with cross-functional teams to enhance service delivery and customer experience.
✨Establish and monitor KPIs to track process performance and improvement outcomes.
✨Partner with senior leadership to align improvement initiatives with business goals.
✨Lead and mentor a team of process improvement professionals.
✨Develop reports and dashboards to communicate progress and success metrics to key stakeholders.

Job Requirements:
✨ Open for Undergraduates
✨With atleast 2 years experience as a Trainer in a BPO setting
✨With sales experience is a plus
✨Amenable to work onsite in Mandaluyong City
✨Can start as soon as possible

Recruitment process: Online and Face to face
✨Initial interview
✨Final interview
✨Job offer


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