Operations Manager

4 days ago

Bacolod City, Western Visayas, Philippines InteLogix Full time ₱1,500,000 - ₱2,500,000 per year

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Key Responsibilities:

  • Lead customer care efforts, building out and executing on a global roadmap rooted in SLAs and KPIs.
  • Establish and evolve reporting on SLAs, KPIs, and other relevant insights, regularly present data to leadership.
  • Manage client communication and relationships.
  • Evaluate existing systems and processes and implement redesigns to improve and optimize KPIs and efficiency.
  • Establish clear and measurable goals for the customer service teams; develop applicable metrics and track achievement of goals.
  • Oversee the deployment of technology and features that improve customer experience.
  • Act as a change agent, systematically driving continuous improvement and operational excellence.
  • Stay abreast of overall business targets, schedules, and activities.
  • Work closely with other functions for efficient day-to-day business operations.
  • Collaborate other groups to address customer-impacting issues, armed with clear, data-driven business cases.
  • Manage the appropriate budgets and ensure staffing workforce planning adequately to cover volume and achieve SLAs.
  • Oversee the training and development of current/new hires to provide the level of service that exceed customer expectations.
  • Ensure full compliance with all regulations, compliance, and audit reports.
  • Manage P&L for the program(s).
  • Participate in community engagement activities

Qualifications:

  • A minimum of a Bachelors' degree is preferred, or equivalent work experience.
  • 10+ years of customer care, customer service, BPO operations, and/or consulting experience
  • 5+ years of experience in a people management role preferred.
  • Experience presenting to senior leadership, partnering cross-functionally, and driving change.
  • Complete understanding of BPO operations, vendor management, operating procedures, and performance metrics; strong knowledge of CRM, call center software tools, and cloud-based telephony.
  • Demonstrated leadership and ability to work independently with minimal direction.
  • Ability to establish a positive working environment, coach, and guide teams.
  • Established competency in creating and rolling out customer service processes, policies, and procedures.
  • Highly developed problem-solving skills and sound decision-making combined with analytical experience are required; ability to analyze data, identify issues, and implement process improvements.

  • Operations Manager

    2 days ago

    Bacolod City, Western Visayas, Philippines Henluz Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Job descriptionDUTIES AND RESPONSIBILITIES:Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.Anticipates and tracks operational and tactical risks and providing strategic solutions.Manages day to day business of the operations division while balancing the responsibilities of various...

  • Operations Manager

    2 weeks ago

    Bacolod City, Western Visayas, Philippines Onegen Foods Corporation Full time ₱800,000 - ₱1,200,000 per year

    Job Summary:Operations Managers is responsible in improving efficiency, increasing profitability and meeting the expectations of collaborators, customers and vendors. Other responsibilities may include:Developing and implementing company policiesSupervising and training employees to complete tasks according to company standardsCoordinating with the owner to...

  • Assistant Operations Manager

    3 weeks ago

    Bacolod City, Western Visayas, Philippines InteLogix Full time

    JOB SUMMARY:This role requires a multi-talented leader with deep CX background to help InteLogix evolve its customer care organization onsite in Bacolod City, Negros Occidental, PH. The ideal candidate will be focused on setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically. This...

  • Assistant Operations Manager

    4 days ago

    Bacolod City, Western Visayas, Philippines InteLogix Full time ₱1,500,000 - ₱2,500,000 per year

    JOB SUMMARY:This role requires a multi-talented leader with deep CX background to help InteLogix evolve its customer care organization onsite in Bacolod City, Negros Occidental, PH. The ideal candidate will be focused on setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically. This...

  • accounting administrative officer

    4 days ago

    Bacolod City, Western Visayas, Philippines Unified Transport Operations League Full time ₱400,000 - ₱600,000 per year

    We are seeking a talented Accounting Administrative Officer to join our team and support the continued growth and success of our brand. In this role, you will assist with daily accounting and administrative tasks, including accurate financial recordkeeping, processing driver applications, ensuring smooth coordination across departments, and managing the...

  • Sr. Operations Manager

    3 weeks ago

    Bacolod City, Western Visayas, Philippines Transcom Full time

    Transcom is looking for talented individuals like you to join our awesome team Be the next Senior Operations Manager for our Transcom Bacolod site.Join our Transcom Family as a Senior Operations ManagerThe Sr. Operations Manager is responsible for the profit and growth of his/her business area through employee performance management, service delivery and...

  • Operations Officer

    4 days ago

    Bacolod City, Western Visayas, Philippines Outdoormaster, Inc. Full time ₱180,000 - ₱300,000 per year

    An operations officer is responsible for all administrative functions, including operations, management, process improvement, identifying various compliance issues and strategic planning and development. Other important duties include gathering information and generating data on standard performance measures, maintaining contract files and reports,...

  • Store Operation Manager

    4 days ago

    Bacolod City, Western Visayas, Philippines PRG Full time ₱360,000 - ₱480,000 per year

    About usTo date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores items with various added services for customers in town. Thriving on a strong commitment to serve the Filipino market, Prince continues to offer...

  • Operations Assistant

    4 days ago

    Bacolod City, Western Visayas, Philippines Greenenergy Solutions Inc Full time ₱180,000 - ₱360,000 per year

    Receiving and checking deliveries: Verify accuracy of items against orders, ensuring correct quantity and type of stock, and sign delivery notes.Warehousing: Unpack items, follow handling instructions (especially for fragile items), arrange items on shelves, and assist with order fulfillment by picking and loading stock.Facility Maintenance: Maintain a...

  • Operations Trainee

    1 week ago

    Bacolod City, Western Visayas, Philippines Seachamp International Export Corporation Full time ₱150,000 - ₱250,000 per year

    Key Responsibilities:Production & Processing Oversight:Assist in supervising daily seafood processing operations (e.g., cutting, filleting, freezing, packing, cold storage).Ensure all processing activities meet quality, hygiene, and safety standards (e.g., HACCP, GMP, SSOP).Work closely with production supervisors and line leaders to address issues and...