Hotel Manager

Department: Executive Officer

Reports To: Chief Operating Officer

Supervises: Department Heads – Front Office, Housekeeping, Food & Beverage, Kitchen,

Sales & Marketing, Engineering, and HR/Administration

Location: Stonehill Suites, Bacolod City

I. Role overview

The Hotel Manager is responsible for the overall leadership, direction, and efficient management of Stonehill Suites, ensuring operational excellence, financial profitability, and exceptional guest satisfaction.

As the key operational head of the property, the Hotel Manager oversees all departments to ensure smooth day-to-day operations, compliance with brand and company standards, and alignment with the strategic goals of Silver Dragon Construction Inc. Group.

This role acts as the property's top decision-maker on-site and is accountable for driving guest satisfaction, employee engagement, and financial results while fostering a culture of service excellence and continuous improvement.

II. Key duties and responsibilities

1. Strategic and Operational leadership

· Lead all hotel operations to deliver service excellence consistent with brand standards.

· Translate corporate strategies into operational plans and performance objectives for each department.

· Ensure the property achieves targeted revenue, occupancy, GOP, and guest satisfaction scores.

· Review and analyze monthly financial statements and operational reports to identify improvement areas.

· Represent the property in management meetings, audits, and coordination with the corporate office.

2. Financial and business performance

· Oversee budgeting, forecasting, and cost control for all operational departments.

· Monitor key performance indicators such as ADR, RevPAR, occupancy, and food cost percentages.

· Implement cost-saving measures without compromising guest service quality.

· Drive business growth through upselling, banquet sales, and local marketing initiatives.

· Ensure compliance with all internal financial policies, procurement processes, and audit recommendations.

3. Guest experience and Quality Assurance

· Uphold 5-star guest service standards across all departments.

· Monitor guest feedback and online reputation metrics (TripAdvisor, Google, , etc.).

· Address guest complaints promptly and implement service recovery procedures.

· Conduct regular inspections of rooms, public areas, and outlets to maintain quality.

· Lead initiatives for continuous improvement in guest experience and satisfaction.

4. Human Resources and team development

· Lead, mentor, and evaluate department heads and team members to maintain high performance and morale.

· Support HR initiatives on recruitment, training, and employee engagement programs.

· Ensure fair enforcement of company policies, code of conduct, and disciplinary procedures.

· Promote a positive work culture based on teamwork, respect, and service excellence.

5. Compliance, Safety, and Brand standards

· Ensure compliance with DOLE, DOH, DENR, and LGU regulations applicable to hotel operations.

· Implement and monitor compliance with fire safety, sanitation, and food safety standards.

· Coordinate with corporate departments for audits, compliance checks, and brand initiatives.

· Enforce sustainability and environmental management practices within the hotel.

6. Marketing, Sales, and Public Relations

· Work closely with Sales & Marketing in developing room and banquet promotions.

· Build relationships with key clients, event organizers, and corporate accounts.

· Represent the property in tourism and local business associations.

· Support brand-building activities and local CSR initiatives.

III. Competency requirements

Educational and technical qualifications

· Bachelor's Degree in Hotel & Restaurant Management, Business Administration, or related field.

· At least 8–10 years of progressive hotel management experience, with 3+ years in a managerial or equivalent leadership role.

· Strong financial acumen, leadership, and operational expertise.

· Knowledge of hotel management systems (e.g., PMS, POS, HRIS) and Microsoft Office Suite.

· Background in boutique, business, or luxury hotel operations is highly preferred.

Core competencies

· Strategic Leadership & Decision-Making

· Operational and Financial Management

· Guest Service Orientation

· Staff Development and Engagement

· Communication and Interdepartmental Coordination

· Problem Solving and Crisis Management

· Quality and Compliance Orientation

IV. Working Conditions

• Based at Stonehill Suites, Bacolod City.
• May require extended work hours, weekends, and holidays depending on hotel operations.
• Regular interaction with guests, clients, vendors, and government agencies.
• Frequent coordination with Silver Dragon Group management and other properties.

Job Type: Full-time

Work Location: In person