Urgent Hiring: BPO Trainer

5 days ago

Cebu City, Central Visayas, Philippines Global Healthcare Resource Full time ₱420,000 - ₱456,000 per year
  • Facilitate new hire training (communication skills, product/process knowledge, systems, and tools).
  • Conduct refresher trainings and upskilling sessions for existing employees.
  • Use a variety of training methods (classroom, virtual, role-plays, simulations).
  • Develop training materials, modules, and assessments aligned with client/organizational requirements.
  • Update content regularly to reflect changes in processes, policies, or client expectations.
  • Administer assessments (written, oral, practical) to measure learning outcomes.
  • Track and report training performance, class progress, and attrition.
  • Provide feedback and coaching to trainees who need additional support.
  • Help new hires transition smoothly into production.
  • Work closely with operations, recruitment, and HR to ensure readiness for the floor.
  • Provide one-on-one or small group coaching for employees who need performance improvement.
  • Partner with Team Leaders/Operations Managers to identify skill gaps.
  • Prepare and submit training reports, attendance, and evaluation results.
  • Maintain accurate training records for compliance and auditing.
  • Coordinate with Quality, Operations, and HR teams to ensure training effectiveness.
  • Participate in calibration sessions to align on processes and standards.
  • Collect feedback from trainees and stakeholders to improve training effectiveness.
  • Stay updated with BPO industry trends, communication techniques, and learning technologies.

Job Types: Full-time, Permanent

Pay: Php35, Php38,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

  • URGENT: CSR Team Lead

    5 days ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱408,000 per year

    URGENTLY HIRING TEAM LEAD, TRAINER AND QA ANALYSTLocation: Cebu Business Park, Cebu CitySet Up: OnsiteStart Date: ASAPI. Team LeadQualifications: Completed 2 yrs in College with at least 2 years of TL ExperienceSalary Offer: Earn Up to 34,000 Package (Depending on Experience)II. TrainerQualifications: Completed 2 yrs in College with at least 1 year exp as...

  • Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines POS CX Full time

    TrainerRole: Training Specialist at POS CXOverviewThe BPO Trainer is responsible for designing, delivering and evaluating training programs to ensure new hires and existing employees develop the skills and knowledge necessary to perform effectively. The role also involves supporting recruitment, assisting with assessments and ensuring that training materials...

  • BPO Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time $104,000 - $130,878 per year

    The job of a Process Trainer is to essentially educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities that are required for optimal job performance. The job also involves a number of complimentary activities such Training needs analysis, Training Needs Identification, Research & Development of Content,...

  • urgent hiring

    5 days ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    We are looking for enthusiastic and motivated Customer Service Representatives to join our growing team This role is open to fresh graduates or individuals with no prior BPO experience—as long as you are at least a Senior High School graduate, have good communication skills, and are eager to learn.As a CSR, you will be the frontline of our company,...

  • BPO Trainer

    7 days ago

    Cebu City, Central Visayas, Philippines Global Healthcare Resource Phils Inc Full time ₱414,400 - ₱460,800 per year

    Facilitate new hire training (communication skills, product/process knowledge, systems, and tools).Conduct refresher trainings and upskilling sessions for existing employees.Use a variety of training methods (classroom, virtual, role-plays, simulations).Develop training materials, modules, and assessments aligned with client/organizational...

  • Urgent Hiring- Customer Service Representatives

    3 weeks ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    Urgent Hiring- Customer Service RepresentativesJoin to apply for the Urgent Hiring- Customer Service Representatives role at Talent Outsourcing Channel SolutionsLocation: Cebu CityJob Type: On-siteQualificationsSenior high graduate and college graduate are welcome to applyMust have good English communication skillsWith or Without ExperienceWilling to process...

  • URGENT HIRING: CSR

    1 week ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱104,000 - ₱130,878 per year

    Job DescriptionNezda Technologies is hiring Customer Service Representatives for our Cebu-based BPO partner. Start your career now through our fast, onsite one-day hiring processPosition: Customer Service RepresentativeLocation: Cebu IT Park, Cebu CityWork Setup: OnsiteStart Date: ImmediateQualifications:At least Senior High School graduateOpen to applicants...

  • Mid Level Urgent Hiring: Team Lead, QA, Trainer, and SME

    3 days ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱20,000 - ₱34,000 per year

    About the role We are looking for highly motivated and experienced professionals to fill the roles of Team Lead, Quality Analyst (QA), Trainer, and Subject Matter Expert (SME) for our client company. These full-time positions play a vital role in supporting and guiding our customer service team, driving performance excellence, and ensuring the consistent...

  • BPO Communications Trainer

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱104,000 - ₱130,878 per year

    Qualifications:At least 3 years communication skills trainer experienceCollege GraduateMust have experience in module creationHas experience with coaching and mentoring teamsCan start ASAPPerks and Qualifications:Fixed Weekends OffEquipment's providedHMO Day 1 including 1 DependentCompetitive salaryGenerous vacation and leave policies to support work-life...

  • CSR Urgent Hiring 26k to 30k package

    2 weeks ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱26,000 - ₱30,900 per year

    We are urgently hiring Call Center Agents for our Financial Account. Cebu Earn up to Php 26,500 – Php 30,900 per monthThe entire recruitment process will be done virtually via Zoom – fast and convenient Minimum Qualifications:At least Senior High School graduate or 2-year college completedWith at least 1 year of international voice experience in a...