Urgent Hiring: BPO Trainer
7 days ago
- Facilitate new hire training (communication skills, product/process knowledge, systems, and tools).
- Conduct refresher trainings and upskilling sessions for existing employees.
- Use a variety of training methods (classroom, virtual, role-plays, simulations).
- Develop training materials, modules, and assessments aligned with client/organizational requirements.
- Update content regularly to reflect changes in processes, policies, or client expectations.
- Administer assessments (written, oral, practical) to measure learning outcomes.
- Track and report training performance, class progress, and attrition.
- Provide feedback and coaching to trainees who need additional support.
- Help new hires transition smoothly into production.
- Work closely with operations, recruitment, and HR to ensure readiness for the floor.
- Provide one-on-one or small group coaching for employees who need performance improvement.
- Partner with Team Leaders/Operations Managers to identify skill gaps.
- Prepare and submit training reports, attendance, and evaluation results.
- Maintain accurate training records for compliance and auditing.
- Coordinate with Quality, Operations, and HR teams to ensure training effectiveness.
- Participate in calibration sessions to align on processes and standards.
- Collect feedback from trainees and stakeholders to improve training effectiveness.
- Stay updated with BPO industry trends, communication techniques, and learning technologies.
Job Types: Full-time, Permanent
Pay: Php35, Php38,000.00 per month
Benefits:
- Additional leave
- Company events
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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