BPO Trainer

4 days ago

Cebu City, Central Visayas, Philippines Global Healthcare Resource Phils Inc Full time ₱414,400 - ₱460,800 per year
  • Facilitate new hire training (communication skills, product/process knowledge, systems, and tools).
  • Conduct refresher trainings and upskilling sessions for existing employees.
  • Use a variety of training methods (classroom, virtual, role-plays, simulations).
  • Develop training materials, modules, and assessments aligned with client/organizational requirements.
  • Update content regularly to reflect changes in processes, policies, or client expectations.
  • Administer assessments (written, oral, practical) to measure learning outcomes.
  • Track and report training performance, class progress, and attrition.
  • Provide feedback and coaching to trainees who need additional support.
  • Help new hires transition smoothly into production.
  • Work closely with operations, recruitment, and HR to ensure readiness for the floor.
  • Provide one-on-one or small group coaching for employees who need performance improvement.
  • Partner with Team Leaders/Operations Managers to identify skill gaps.
  • Prepare and submit training reports, attendance, and evaluation results.
  • Maintain accurate training records for compliance and auditing.
  • Coordinate with Quality, Operations, and HR teams to ensure training effectiveness.
  • Participate in calibration sessions to align on processes and standards.
  • Collect feedback from trainees and stakeholders to improve training effectiveness.
  • Stay updated with BPO industry trends, communication techniques, and learning technologies.

Job Types: Full-time, Permanent

Pay: Php35, Php38,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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