BPO Trainer

2 days ago

Cebu City, Central Visayas, Philippines Global Healthcare Resource Phils Inc Full time ₱414,400 - ₱460,800 per year
  • Facilitate new hire training (communication skills, product/process knowledge, systems, and tools).
  • Conduct refresher trainings and upskilling sessions for existing employees.
  • Use a variety of training methods (classroom, virtual, role-plays, simulations).
  • Develop training materials, modules, and assessments aligned with client/organizational requirements.
  • Update content regularly to reflect changes in processes, policies, or client expectations.
  • Administer assessments (written, oral, practical) to measure learning outcomes.
  • Track and report training performance, class progress, and attrition.
  • Provide feedback and coaching to trainees who need additional support.
  • Help new hires transition smoothly into production.
  • Work closely with operations, recruitment, and HR to ensure readiness for the floor.
  • Provide one-on-one or small group coaching for employees who need performance improvement.
  • Partner with Team Leaders/Operations Managers to identify skill gaps.
  • Prepare and submit training reports, attendance, and evaluation results.
  • Maintain accurate training records for compliance and auditing.
  • Coordinate with Quality, Operations, and HR teams to ensure training effectiveness.
  • Participate in calibration sessions to align on processes and standards.
  • Collect feedback from trainees and stakeholders to improve training effectiveness.
  • Stay updated with BPO industry trends, communication techniques, and learning technologies.

Job Types: Full-time, Permanent

Pay: Php35, Php38,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

  • Trainer ( BPO )

    1 week ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱400,000 - ₱480,000 per year

    Job description:We are seeking an experienced and dynamic Trainer to join our Cebu-based team. The Trainer will be responsible for delivering effective training programs for new hires and existing employees in a BPO setting. This role requires strong facilitation skills, subject matter expertise, and the ability to ensure employees are equipped with the...

  • BPO Trainer

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱27,200 - ₱34,000 per year

    Qualifications:Minimum 2 year exp as Trainer in a BPO settingGood communication skillsAt least college graduate of any courseAmenable to work onsiteWhat's in it for you?Earn up to 34,000 salary + 20% night differentialQuarterly incentivesHMO on day 1Other perks and benefits will be discussed during the hiring process

  • Trainer - Ecommerce Account | BPO

    1 week ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time $104,000 - $130,878 per year

    We are looking for a skilled and passionate Trainer to join our Ecommerce Account team in Cebu City. The Trainer will be responsible for delivering effective training sessions, enhancing agent skills, and ensuring readiness for customer service operations. This role requires strong communication skills, experience in training delivery, and the ability to...

  • Trainer - Ecommerce Account | BPO

    1 week ago

    Cebu City, Central Visayas, Philippines HIRD SERVICES PVT. LTD. Full time ₱28,000 - ₱35,000 per year

    We are looking for a skilled and passionate Trainer to join our Ecommerce Account team in Cebu City. The Trainer will be responsible for delivering effective training sessions, enhancing agent skills, and ensuring readiness for customer service operations. This role requires strong communication skills, experience in training delivery, and the ability to...

  • BPO Trainer

    1 week ago

    Cebu City, Central Visayas, Philippines Speed Commerce Full time ₱40,000 - ₱45,000 per year

    As we continue to scale our operations, we are looking for a dynamic BPO Trainer to join us in our Cebu office and lead the onboarding and continuous development of our associates, ensuring alignment with client expectations, performance goals, and quality standards.Instructional Design & Learning DeliveryDesign and implement new hire onboarding, product...

  • BPO Trainer

    7 days ago

    Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time $104,000 - $130,878 per year

    The job of a Process Trainer is to essentially educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities that are required for optimal job performance. The job also involves a number of complimentary activities such Training needs analysis, Training Needs Identification, Research & Development of Content,...

  • BPO Trainer

    1 week ago

    Cebu City, Central Visayas, Philippines KuddleandCo Full time ₱104,000 - ₱130,878 per year

    Key Responsibilities:Training Delivery & Program Facilitation:Develop and deliver comprehensive product training sessions for new hires and existing customer service agents.Utilize various training methods (e.g., workshops, role-playing, e-learning) to engage trainees and enhance their learning experience.Ensure all training programs are aligned with company...

  • BPO Trainer

    1 week ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱1,000,000 per year

    Work Setup: Onsite (Cebu City) Shift: 1 pm-10 pm, Mon-Fri (Fixed Schedule) Requirements:Minimum of 2 years of experience as a Call Center Trainer of any specialization (Product-Specific, Language, etc.) At least a high school Grad Preferably can start immediately Benefits: Upon regularization:10 VL, 10 SL, 5EL HMO Health Insurance avail on the 4th Month...

  • trainer in a bpo industry

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱396,000 - ₱408,000 per year

    Qualifications:Must be a College GraduateMinimum 1 year exp as TrainerPreferred: retail background, but can be a trainer for any customer service accountsGood communication skillsLocation: Cebu CityWork Schedule: Graveyard/Night ShiftWork Setup: OnsiteJob Type: Full-timePay: Php33, Php34,000.00 per monthWork Location: In person

  • Trainer

    1 week ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱396,000 - ₱528,000 per year

    Minimum of 2 years in the BPO industryExcellent communication skillsAt least 1 year experience in Foundation Skills or Product Training and / or Quality Experience in a BPO Settingat least 2 years completed in College without any back subjectsJob Type: Full-timePay: Php30, Php44,000.00 per monthAbility to commute/relocate:Cebu City: Reliably commute or...