IT Service Desk L1.5

3 days ago

Nichols McKinley P, Philippines IT by Design Full time

IT Analyst / IT Service Desk (L1.5 – L2 Support)

Location: PhilPlans Corporate Center, BGC – Taguig

Work Setup: 100% Onsite | Night Shift

About the Role

Join our dynamic IT support team and be the go-to expert for resolving complex technical issues for global clients. This is a great opportunity to work in a Managed Services Provider (MSP) environment where you'll sharpen your technical skills, communicate directly with international users, and grow toward system engineering or infrastructure roles.

What You'll Do

  • Provide advanced L1.5–L2 IT support to users across US, EMEA, and APAC regions.
  • Troubleshoot and resolve incidents related to Windows 10/11, Microsoft 365, Active Directory, VPNs, and network connectivity.
  • Manage user accounts, permissions, and configurations in Active Directory and Microsoft 365 Admin Center.
  • Install, configure, and maintain Microsoft Office applications and system updates.
  • Ensure tickets are logged, tracked, and resolved within SLA targets while maintaining excellent communication throughout.
  • Collaborate with senior engineers for escalations and continuous service improvement.

What We're Looking For

  • 1.9+ years of hands-on experience in IT Service Desk / Technical Support (global or MSP environment preferred).
  • Strong technical background in Windows OS, AD, O365, VPN, and network troubleshooting.
  • Excellent English communication skills – able to confidently interact with international clients.
  • Analytical, resourceful, and passionate about solving technical issues.
  • Amenable to work onsite in BGC, Taguig and on a night shift schedule.

Why Join Us

  • Work with global teams and enterprise-level technologies.
  • Continuous learning through sponsored IT certifications and career advancement programs.
  • Competitive pay, HMO from Day 1 (with dependent coverage), 13th month pay, and performance bonuses.
  • Free meals, coffee, and a supportive team culture that values growth and excellence.

Job Type: Full-time

Pay: Php30, Php45,000.00 per month

Benefits:

  • Company events
  • Discounted lunch
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Transportation service provided

Work Location: In person

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