it service desk

23 hours ago

Kasilawan P, Philippines Technology Pryme Integrated Solutions, Inc. Full time ₱200,000 - ₱250,000 per year

Technology Pryme Integrated Solution Inc. (also known as MDS Call Solutions Inc.)

The Service Desk Associate is the single point of contact for all of the client's employees and restaurant crew (the "customers") when there is a service disruption on supported facilities. The Service Desk Associate shall also manage customer requests, cases, incidents, problems and change requests. He/She will address issues or requests related to software, hardware, network/connectivity currently used or may be developed or adopted in the future.

Major Requirements & Responsibilities:

· Customer focused and had strong interpersonal and problem-solving skills.

· Applying innovative solutions to various types of complaints and concerns.

· Ability to maintain confidential information.

· Demonstrated ability to work on own initiative.

· Adapting to the changing needs of customers.

· Maintaining a professional attitude in challenging situations.

· Results-driven and respond positively to feedback.

· Proficient in computer and internet applications.

Job Types: Full-time, Fresh graduate

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Flextime
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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