IT Service Desk Analyst

14 hours ago

Nichols McKinley P, Philippines IT by Design Full time ₱360,000 - ₱540,000 per year

IT Analyst/IT Service Desk (L1/L2 Support)

Location: PhilPlans Corporate Center, BGC – Taguig

Work Setup: 100% Onsite, Night Shift

About the Role

We're looking for a proactive and customer-focused IT Analyst / IT Service Desk Engineer to join our growing team at IT By Design. In this role, you'll provide technical support to global clients and help ensure smooth IT operations across various environments.

What You'll Do

  • Provide Tier 1–2 IT support for users across different time zones
  • Troubleshoot and resolve issues related to Windows 10, Microsoft 365, and network connectivity
  • Support and manage user accounts through Active Directory
  • Handle requests for Office 365, VPN, and printer configurations
  • Log and track service tickets, ensuring issues are resolved within agreed SLAs
  • Communicate effectively with clients to provide timely updates and clear solutions

What You'll Bring

  • At least 1 year and 9 months experience in IT Service Desk, Technical Support, or a similar role
  • Experience supporting international clients (US, EMEA, or AUS)
  • Strong English communication skills—both written and verbal
  • Working knowledge of Active Directory, Office 365, and basic networking concepts
  • A team-player mindset with strong troubleshooting and customer service skills

Why Join Us?

At IT By Design, you'll be part of a dynamic global MSP environment where you can grow your technical skills, gain certifications, and advance your IT career while working with supportive teammates and international clients.

Job Type: Full-time

Pay: Php30, Php45,000.00 per month

Benefits:

  • Company events
  • Discounted lunch
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Transportation service provided

Work Location: In person

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