
Service Desk Manager
2 days ago
Company Overview:
Our client is a leading global BPO company providing exceptional customer service and technical support solutions to clients worldwide. They are committed to delivering high-quality support while fostering growth and development for their employees.
Company: Leading Global BPO Company
Industry: BPO / Customer Service
Location: Quezon City
Job Title: Service Desk Manager
Salary: Php 117,000 – Php 120,000 gross
Schedule: Shifting
Work Setup: Onsite
Responsibilities:
- Attend monthly quality meetings, Service Now Resolver Group Team Leads meetings, and SD Monthly Calls (SDMC).
- Prepare and deliver presentations for weekly regional reviews and lead customer interactions.
- Perform DSAT analysis and implement corrective actions to improve service quality.
- Drive team productivity and performance.
- Conduct one-on-one meetings with team members to provide coaching and feedback.
Requirements:
- Bachelor's degree (postgraduate degrees are welcome).
- Experience as a Global Service Desk Manager.
- Hands-on experience with IT hardware and software support.
- Skilled in ticket resolution, troubleshooting hardware/software issues.
- Preferably available to start immediately.
Recruitment Process (Onsite Interview):
- Initial Interview
- Second Interview
- Final Interview
- Job Offer
Job Types: Full-time, Permanent
Pay: Php117, Php120,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Life insurance
- On-site parking
- Opportunities for promotion
Work Location: In person
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