Service Desk Manager

5 hours ago

Quezon City Central Post Office P, Philippines J-K Network Manpower Services Full time ₱1,404,000 - ₱1,440,000 per year

Company Overview:

Our client is a leading global BPO company providing exceptional customer service and technical support solutions to clients worldwide. They are committed to delivering high-quality support while fostering growth and development for their employees.

Company: Leading Global BPO Company

Industry: BPO / Customer Service

Location: Quezon City

Job Title: Service Desk Manager

Salary: Php 117,000 – Php 120,000 gross

Schedule: Shifting

Work Setup: Onsite

Responsibilities:

  • Attend monthly quality meetings, Service Now Resolver Group Team Leads meetings, and SD Monthly Calls (SDMC).
  • Prepare and deliver presentations for weekly regional reviews and lead customer interactions.
  • Perform DSAT analysis and implement corrective actions to improve service quality.
  • Drive team productivity and performance.
  • Conduct one-on-one meetings with team members to provide coaching and feedback.

Requirements:

  • Bachelor's degree (postgraduate degrees are welcome).
  • Experience as a Global Service Desk Manager.
  • Hands-on experience with IT hardware and software support.
  • Skilled in ticket resolution, troubleshooting hardware/software issues.
  • Preferably available to start immediately.

Recruitment Process (Onsite Interview):

  • Initial Interview
  • Second Interview
  • Final Interview
  • Job Offer

Job Types: Full-time, Permanent

Pay: Php117, Php120,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Life insurance
  • On-site parking
  • Opportunities for promotion

Work Location: In person

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