
Customer Service Associate
14 hours ago
The Customer Service Associate is responsible for assisting guests in the arcade by providing excellent customer service, handling inquiries, and ensuring a fun and enjoyable experience.
Key Responsibilities:- Greet and assist customers with game cards, tokens, tickets, or promotions
- Provide information on arcade games, attractions, and ongoing events
- Handle cashiering duties such as loading game cards, processing payments, and issuing receipts
- Assist guests with game-related concerns or machine issues (basic troubleshooting or coordinating with technicians)
- Ensure customer satisfaction by addressing inquiries and resolving complaints professionally
- Support in organizing and facilitating arcade events, contests, and special promotions
- Maintain cleanliness, safety, and orderliness within the arcade area
- Monitor customer flow and ensure a smooth and enjoyable experience for all guests
- Work with the team to achieve service and sales goals
Qualifications:
- At least High School Graduate / College Level
- With or without experience (experience in customer service, retail, or entertainment is an advantage)
- Friendly, energetic, and approachable, especially with kids and families
- Good communication and interpersonal skills
- Service-oriented, patient, and able to handle customer concerns
- Basic knowledge of cashiering or POS operations is an advantage
- Willing to work on shifting schedules, weekends, and holidays
Work Setup:
- 6-day work week, shifting schedules
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