Associate Customer Service
3 hours ago
About the role
We're looking for a dedicated and empathetic Customer Service Representative .This is a full-time position where you'll be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.
What you'll be doing
Responding to incoming customer inquiries and requests via phone, email, and chat channels
Providing accurate and helpful information to customers, addressing their concerns and resolving issues in a timely manner
Documenting customer interactions and maintaining detailed records
Proactively identifying opportunities to improve the customer experience
Collaborating with cross-functional teams to ensure a seamless customer journey
Adhering to all company policies, procedures, and quality standards
What we're looking for
Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly, professional, and empathetic manner
Strong problem-solving and critical thinking skills to effectively address customer needs
Ability to work in a fast-paced environment and adapt to changing priorities
Proficient in using computer systems, software, and customer relationship management (CRM) tools
Previous experience in a customer service or call centre role is preferred, but not required
If you're excited to be part of our dynamic team, we encourage you to apply now
NOTE: This is an on-site role in Cebu City. No virtual interviews. Applicants must be ready to work on-site and follow health protocols.
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