Pooling: Customer Service Associate

2 weeks ago


Cebu City, Central Visayas, Philippines Progress Pro Services Inc Full time ₱104,000 - ₱130,878 per year

Customer Service Associate will be responsible to act as a liaison between a multi-currency mobile wallet and its users through live chat, call or email. The Associate is expected to have excellent communication skills to provide satisfactory solutions to a diverse range of queries

Job Description:

  • Promptly replies to email/chat from users
  • Answer calls from user or make calls to users when required
  • Provides a holistic solution to customer queries
  • Delivers the required service level
  • Accurately document customer requests
  • Accurately fill out online forms/sheets
  • Provides empathy to ensure customer satisfaction

Job Specification:

  • Excellent verbal and written communication skills
  • Has previous email/chat support and call experience or any relevant customer service experience in a BPO setting
  • Proficient in using MS Office, particularly MS Excel
  • Excellent problem-solving skills
  • Flexible and adaptable

Looking for new opportunities? Check out our latest job openings and join our team by visiting our career website at We'd love to have you on board

Job Type: Full-time

Benefits:

  • Additional leave
  • Health insurance
  • Paid training
  • Work from home

Language:

  • English (Preferred)

Work Location: Remote



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